Account Fulfillment Coordinator - Customer Service

Olea Kiosks Inc.•Cerritos, CA

11d•$31 - $35•Onsite

About The Position

As an Account Coordinator, you will be the operational backbone of our Customer Experience team, owning the end-to-end coordination of customer orders from intake through delivery. You'll manage a portfolio of active accounts, keep customers informed and confident at every stage, and serve as a trusted point of contact both internally and externally.

Requirements

2+ years of experience in account coordination, order fulfillment, customer success, or a similar operations-focused role.
Proven ability to manage a high volume of concurrent accounts or projects with strong organizational discipline.
Strong written communication skills — clear, professional, and proactive. You write well and know when to pick up the phone.
A personable, customer-first presence that naturally builds trust without needing to sell.
Experience working cross-functionally in a fast-paced environment, coordinating across multiple internal teams.
Familiarity with ERP systems (e.g., ABAS), project tracking tools (e.g., Monday.com), and Microsoft Office Suite.
High attention to detail, strong follow-through, and a genuine sense of ownership over your accounts.
Comfortable with ambiguity and shifting priorities — custom manufacturing moves fast and no two days are identical.

Nice To Haves

Bilingual in English and Spanish is a plus.

Responsibilities

Manage a portfolio of 25+ active orders simultaneously, maintaining accuracy, timeliness, and alignment with customer specifications across all accounts.
Serve as the primary day-to-day point of contact for assigned customers — proactive, responsive, and dependable from first introduction through final delivery.
Provide milestone-based updates to customers, ensuring they are never left chasing status on their own orders.
Review and validate incoming orders against job sheets, quotes, and purchase orders to confirm configurations, quantities, and delivery requirements before production begins.
Track order progress across Engineering, Procurement, Manufacturing, and Accounting — surfacing risks and delays early with clear communication and a solutions-first approach.
Participate in the joint Sales-to-CX handoff for new accounts, establishing a strong first impression and continuity of relationship from the start.
Monitor customer-supplied components and third-party dependencies, proactively flagging anything that could impact delivery timelines.
Communicate primarily through email with strong written clarity, supported by phone and video calls during custom development cycles or when direct conversation adds value.
Triage inbound customer requests accurately — resolving what falls within your authority and escalating appropriately when broader input is required.
Coordinate a clean handoff to the Support team for post-delivery service and spare parts needs.
Maintain accurate, up-to-date records in Monday.com and ABAS to ensure internal visibility into account and order status across the organization.
Contribute to process improvement initiatives, SOP documentation, and internal tools as the team continues to build more scalable systems.