Account Expert I - Contact Center
About The Position
At Emprise Bank, everything we do is focused on advancing the neighborhoods, businesses, and people in our communities. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals. We are currently seeking an Account Expert to join our Customer Experience team in Wichita, KS. As an Account Expert in our Contact Center, you will have the opportunity to provide administrative support, technical and professional work for our core bank function. This position is responsible for customer service, managing customer requests, electronic communication, account support, and consultative selling.
Requirements
- High school diploma or equivalent required
- 2+ years of customer service experience required
- 1+ years of bank experience required
- Previous sales experience required
- Proficiency with large server based applications and Microsoft Office products preferred
Nice To Haves
- Exemplary customer service experience
- Confident and articulate communications skills
- Initiative and strong work ethic
- Problem resolution skills
- Strong attention to detail
- An understanding of and commitment to our values
- Attitude and aptitude to engage in continuous development
Responsibilities
- Provide technical support for customers on account inquiries
- Monitor, process, and complete transactions and appropriate documentation per customers request
- Monitor electronic communication from multiple digital channels
- Effectively apply product and market knowledge to create solutions for customer objectives
Benefits
- competitive salary
- professional growth
- a rewarding and challenging environment
- opportunities to be involved in our communities
- a culture of integrity, passion, and success
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
