Account Experience Coordinator

Compass•San Francisco, CA

1d•Onsite

About The Position

At Compass, the mission is to help everyone find their place in the world. Founded in 2012, Compass is revolutionizing the real estate industry with an end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As an Agent Experience Coordinator (AEC), you will be the first point of contact for customers entering Compass offices. The role involves overseeing office management to ensure smooth operations and adherence to Compass office standards. You will support a small roster of customers with various needs, including understanding Compass, training on tools and programs, and assisting with marketing requests. An AEC is passionate about customers, committed to delivering a world-class experience, and collaborates with the agent experience team for support when needed. This role is 100% in-office in the Pac Heights Office.

Requirements

1-2 years previous experience in customer service, office management, hospitality, or operations
Great listening skills, connects well with others, and is empathetic of the customer’s pain points
A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
Strong verbal communication and presentation skills
Meticulous attention to detail, highly organized
Ability to work in the office during standard operating hours
Ability to lift up to 25 lbs

Nice To Haves

Previous experience in real estate a plus
Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus

Responsibilities

Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
Resolve customer issues via phone calls, emails, and in-person meetings
Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
Partner with the National Onboarding team on facilitation of onboarding processes for new customers
Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions)
Paid vacation
Holidays
Sick time
Parental leave
Recharge leave
Medical benefits
Tele-health benefits
Dental benefits
Vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life insurance
Disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance