Account Coordinator
About The Position
Assisting customers of US branch with product-related questions by email and in person Handling claims regarding refunds or exchanges Processing orders are given over the phone, email, or internal ERP system Handling communication with customers and vendors to ensure on-time payment Assisting in coordinating the delivery process to meet guarantees to customers Managing relationships with customers Updating internal databases with account information Liaise with internal teams to ensure proper pre/post- sales service Prepare, file, and retreive sales-related documents such as invoices and PO Status Assisting all sales related work
Requirements
- Strong communication skills with a problem-solving attitude
- Excellent computer skills (MS Office)
- Organizational and time-management skills
- Hands-on experience with CRM software
- Highly motivated, self-directed, and customer service oriented
- Demonstrate strong attention to detail and a sense of urgency
- Ability to learn and perform multiple tasks in a fast-paced environment
- Ability to work independently as well as in a team environment setting
- Bachelor's Degree
Responsibilities
- Assisting customers of US branch with product-related questions by email and in person
- Handling claims regarding refunds or exchanges
- Processing orders are given over the phone, email, or internal ERP system
- Handling communication with customers and vendors to ensure on-time payment
- Assisting in coordinating the delivery process to meet guarantees to customers
- Managing relationships with customers
- Updating internal databases with account information
- Liaise with internal teams to ensure proper pre/post- sales service
- Prepare, file, and retreive sales-related documents such as invoices and PO Status
- Assisting all sales related work
Benefits
- 100% Paid Premiums: Full coverage for Medical, Dental, and Vision insurance.
- Retirement: 401K matching program, eligible after just 30 days of employment.
- Paid Time Off: 15 days of PTO (earned on the 1st day of work).
- Holiday Pay: 15 National Paid Holidays per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
