Account Executive (Remote: Western Region - North Carolina) Charlotte-Asheville Area
About The Position
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia. The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. This role supports clients throughout North Carolina in the Western Region. The ideal candidate will reside in or near the Charlotte/Asheville area to effectively support our clients.
Requirements
- Experience with Reports of Sale and other related DMV documents for both new and used vehicles
- Experience with DMV accounting and bundle reconciliation
- EVR program knowledge (E-filing)
- Knowledge of DMV regulations pertaining to registration processing
- Experience with Chrome and Firefox configuration and settings
- Able to use various PC programs including Microsoft Word, Excel, and Google Drive
- Able to effectively communicate with high level Executives
- Able to work independently with limited supervision
Nice To Haves
- Account management in a business to business environment is preferred.
Responsibilities
- Train dealership personnel on the use of Vitu.
- Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
- Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
- Maintain a strong business relationship with key dealership personnel.
- Provide Vitu/VITU support via phone, chat and email as needed.
- Deliver exceptional customer service and support by being responsive and proactive to customer needs.
- Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
- Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
- DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
- Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
- Conduct DMV fee training both in-person and via webinar.
Benefits
- Healthcare Coverage for you and your family covering Medical, Dental & Vision
- Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
- Generous PTO
- Pet Insurance
- Retirement Planning
- ID Theft Insurance
- Life and Disability Insurance
- Commuter Benefits
- Accident & Hospital, Critical Illness Insurance
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
