Account Executive - Automotive Scheduling

Infinity • Cedar Rapids, IA

8h

About The Position

We’re looking for a compassionate, adaptable, and detail-oriented Account Executive to join our outbound customer service team. In this role, you’ll handle outbound appointment setting and customer interactions with empathy and professionalism, using problem-solving skills and technical proficiency to create a seamless customer experience. You’ll use provided scripts as a guide while tailoring conversations to customer needs, support customers with service reminders and maintenance updates, and deliver tailored solutions. The role also involves building genuine connections, accurately documenting interactions, and flexibly supporting additional projects as needed.

Requirements

• Excellent communication and active listening skills.
• Ability to build trust and rapport quickly over the phone.
• Openness to feedback and coaching.
• Strong computer and multitasking skills.
• Detail-oriented with a focus on accuracy and follow-through.
• Ability to thrive in a high-energy, fast-paced environment.
• Previous customer service, dispatch, or technical support experience required.

Nice To Haves

• High school diploma or equivalent preferred.
• A drive to be the best in everything you do.

Responsibilities

• Make outbound calls to schedule appointments with current and prospective customers.
• Use provided scripts as a guide while tailoring each conversation to customer needs.
• Support customers with service reminders, maintenance updates, and tailored solutions.
• Build genuine connections while delivering a positive customer experience.
• Document interactions with accuracy and efficiency.
• Support additional projects as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED