Account Executive

BuildOn Technologies•Houston, TX

12d

About The Position

At BuildOn Technologies, we help homebuilders simplify complex operations through technology that connects people, processes, and data. Our platforms empower builders to improve the customer experience, streamline design and purchasing workflows, and operate more efficiently across every stage of the homebuilding journey. We're looking for an Account Executive who is passionate about building long-term customer partnerships. This role goes beyond traditional account management, it's about becoming a trusted advisor, driving customer success, increasing product adoption, and helping our customers maximize the value of BuildOn's technology solutions.

Requirements

3+ years of experience in account management, customer success, sales, or other customer-facing business roles.
Exceptional relationship-building and communication skills with the ability to influence and earn trust at every level of an organization.
Customer-focused with a consultative mindset and a passion for helping businesses succeed.
Highly organized with strong project management skills and the ability to manage multiple priorities simultaneously.
Self-motivated, proactive, and results-driven with excellent attention to detail.
Comfortable presenting, facilitating customer meetings, and delivering both virtual and in-person training.
Proficient with Microsoft Office and CRM or customer management platforms.

Nice To Haves

Experience in homebuilding, construction technology, SaaS, or software implementation environments.
Experience managing customer implementations, driving software adoption, or supporting enterprise technology solutions

Responsibilities

Serve as the primary relationship manager for an assigned portfolio of customer accounts, building trusted partnerships with key stakeholders and decision-makers.
Drive customer satisfaction, retention, and long-term account growth by understanding each customer's business objectives and aligning BuildOn solutions to their needs.
Identify opportunities to expand product adoption, increase engagement, and support strategic growth within existing customer accounts.
Communicate software releases, new features, system updates, training resources, and best practices to ensure customers stay informed and successful.
Coordinate customer onboarding activities in partnership with Sales Development and support implementation efforts alongside the Director of Implementation.
Deliver virtual and onsite software training sessions for management teams, sales counselors, designers, and end users.
Maintain customer contracts, account documentation, budgets, and account receivable activities while ensuring accurate records across internal systems.
Prepare customer reports, meeting summaries, follow-up action items, and implementation documentation that drive accountability and project success.
Serve as the Voice of the Customer by communicating customer feedback, enhancement requests, and business needs to internal teams.
Collaborate closely with Sales, Implementation, Product, Marketing, and Support teams to deliver a seamless customer experience from onboarding through long-term partnership.