Account Executive - Commercial Entertainment Insurance

Marsh McLennan•Van Nuys, IN

2d•$64,700 - $120,500•Hybrid

About The Position

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions. As an Account Executive on the Commercial Entertainment team, you will be responsible for providing the highest quality service to customers, selling new lines of coverage, and cross-selling within the existing book of business. You will serve as the day-to-day liaison between the insurance company (MIB) and designated accounts, managing and controlling client relationships with business managers and/or individual customers. Daily servicing includes addressing coverage issues, contract analysis, exposure analysis, handling inside service work, endorsement activity, coverage questions, problem-solving, renewal control, preparing proposals, and checking/binding policies. You will also inform the Producer on strategic account issues, claims, and potential problems, and oversee all processes related to renewals, account management, and new business development, ensuring Standard Operating Guidelines (SOG’s) are followed.

Requirements

Experience in all areas of Commercial Entertainment insurance.
Proficient MS Office Suite (Word, Excel, Outlook)
High school diploma is required

Nice To Haves

College Degree preferred
Current California Department of Insurance License
3-7 year of experience

Responsibilities

Provide the highest quality service to customers.
Sell new lines of coverage and cross sell within the existing book of business.
Serve as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Manage and control the relationships with clients (business managers and/or individual customers).
Address various coverage issues, contract analysis, and exposure analysis.
Handle and/or direct all inside service work associated with clients’ accounts, including endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.
Inform the Producer on strategic account issues, claims and other potential problems.
Oversee all processes related to renewals, account management and new business development.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely and pertinent communication to clients through emails, phone contact and meetings.
Respond to client inquiries/issues within a 24-hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in design of or independently design insurance plans for clients, thinking about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.