Account Executive

Stoneridge Software•Minneapolis, MN

1d•Remote

About The Position

Stoneridge Software is seeking a client-focused, operationally strong Account Executive to drive sustained value across a portfolio of run-state client relationships. The Account Executive owns portfolio health and performance, ensuring solutions remain stable, adopted, and aligned with intended business outcomes after go-live. The role builds trusted relationships with business and operational stakeholders and serves as a strategic client advocate while balancing company priorities. The Account Executive leads client governance and operational rhythms, maintains financial and operational visibility, and identifies risks, trends, renewal signals, and opportunities for growth. Working closely with Client Partners, Sales, Support, and Delivery teams, this person supports smooth project-to-run transitions, proactive issue resolution, and a consistent client experience. The role also coordinates responses to support and licensing escalations and ensures that services continue to meet or exceed client expectations. This position is remote within the United States. Regular travel to meet client teams across the United States and Canada is expected, up to 25%, with occasional attendance at industry events. Visa sponsorship is not offered; applicants must be authorized to work for any employer in the United States.

Requirements

4–6 years of experience in SaaS account management or customer success with strategic customers; years of experience need not be consecutive.
Strong communication and relationship-building skills.
Proven ability to manage renewals and identify upsell opportunities.
Excellent organizational and analytical skills.
Ability to communicate effectively in spoken and written English.
Demonstrates Stoneridge Software’s core values: Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work.
Must be authorized to work for any employer in the United States; visa sponsorship is not offered.

Nice To Haves

Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
Familiarity with the Microsoft ecosystem, including Dynamics and Power Platform.
Skill with CRM tools and Microsoft Office applications.

Responsibilities

Lead regular cadence meetings for run-state clients, including operational check-ins, health reviews, and roadmap alignment.
Build and maintain trusted relationships with key operational and business stakeholders.
Represent run-state client needs internally while balancing Stoneridge priorities.
Drive growth strategies in partnership with stakeholders.
Identify, pursue, and close upsell and cross-sell opportunities aligned with client goals.
Own the health of assigned run-state client portfolios, ensuring solutions are stable, adopted, and delivering intended business value after go-live.
Partner with the Client Partner to ensure a seamless transition from project to run, maintaining continuity and client confidence.
Identify expansion opportunities in additional functional areas or business units and coordinate with Sales and the Client Partner.
Maintain visibility into financial health, support consumption, licensing footprint, and renewal signals.
Coordinate support, managed services, and delivery teams to ensure clear ownership, handoffs, and expectations.
Monitor run-state performance across engagements to confirm outcomes align with what was sold and delivered.
Serve as the primary escalation point for support and licensing issues and coordinate resolution across teams.
Surface patterns and systemic issues, including issues, rework, or client dissatisfaction, that require Client Partner or leadership attention.
Establish and maintain structured governance and communication rhythms for run-state clients.
Lead operational reviews assessing support performance, adoption, risks, and near-term priorities.
Escalate issues indicating a project need or strategic change to the Client Partner in a timely manner.
Maintain accurate reporting and visibility across support, licensing, and managed services.