Account Executive (Remote: Kentucky) Boyd, Rowan, and Montgomery Counties

Vitu•Mount Sterling, KY

1d•Remote

About The Position

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has opportunities in California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Minnesota, Montana, North Carolina, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Virginia, and Wisconsin. Job Summary The Account Executive position is held by a dynamic, highly motivated, service-oriented individual providing training and “white glove” service focused on making clients’ lives easier with the ultimate result of increased software utilization/revenue generation, client retention, and stellar Vitu reputation. This territory includes Boyd, Rowan, and Montgomery Counties in Kentucky. The ideal candidate will reside in or near Ashland, Morehead, or Mount Sterling to effectively support clients across the assigned territory.

Requirements

Experience with Reports of Sale and other related DMV documents for both new and used vehicles
Experience with DMV accounting and bundle reconciliation
EVR program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Drive.
Ability to effectively communicate with high level executives, all levels of dealership management and team members.
Ability to work independently with limited supervision

Nice To Haves

Account management in a business to business environment is preferred.

Responsibilities

Train dealership personnel on the use of Vitu.
Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.
Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.
Maintain a strong business relationship with key dealership personnel.
Provide Vitu/VITU support via phone, chat and email as needed.
Deliver exceptional customer service and support by being responsive and proactive to customer needs.
Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.
Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.
Conduct DMV fee training both in-person and via webinar.
Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.
Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.

Benefits

Healthcare Coverage for you and your family covering Medical, Dental & Vision
Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Generous PTO
Pet Insurance
Retirement Planning
ID Theft Insurance
Life and Disability Insurance
Commuter Benefits
Short and Long Term Disability
Accident & Hospital, Critical Illness Insurance
Tuition Reimbursement