Account Executive

Spot Inc.•Charlotte, NC

1d•Onsite

About The Position

Account Executives support the growth of existing accounts by using Spot’s services and freight solutions to nurture relationships and build lasting partnerships. They communicate with customers, provide quotes, and develop, operate, maintain, and grow assigned accounts. The role requires strong communication skills, an energetic personality, and a strong work ethic. Account Executives report to a Senior/National Account Manager. This is a non-exempt position under the Fair Labor Standards Act and is eligible for overtime. The position is onsite five days a week in Charlotte, North Carolina.

Requirements

Strong communication skills.
Strong work ethic and an energetic personality.
Ability to thrive in a fast-paced environment and meet performance metrics.
Strong negotiation skills, including persuasiveness, confidence, and resilience.
Entrepreneurial and competitive spirit, passion, and self-motivation.
Organization and attention to detail.
Adaptability, ability to multitask, and a sense of urgency.
Confident decision-making, problem-solving, and issue-resolution abilities.
Proven track record of successful customer support.

Nice To Haves

Bachelor’s degree preferred.
Previous sales or customer service experience desirable.
Logistics industry knowledge preferred.

Responsibilities

Manage client operational relationships and day-to-day operations between customers and the Company, ensuring customer satisfaction, addressing inquiries, and developing and executing solutions to problems.
Communicate clearly with clients and prospective clients while developing, operating, maintaining, and growing assigned accounts.
Review client accounts to identify new opportunities and coordinate with the National Account Director on the appropriate approach for each designated customer.
Ensure consistent operations and load management with internal Spot stakeholders according to customer needs, including coordination with teams in Carrier Account Management, Carrier Services, and Logistics.