Account Executive

CVS Health

2d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Requirements

3-5 years in an account management environment at an insurance carrier or insurance consulting firm or experience in customer facing and product areas.
Multi-functional experience, e.g., underwriting, actuary, underwriting, network, self-funding insurance.
Experience making formal presentations.
Active Life and Health Insurance license required, or the ability to obtain licensure shortly after hire.

Nice To Haves

Proficiency in Microsoft Office Suite, particularly Excel.
Experience using Salesforce.
Ability to meet deadlines and make effective decisions.
Strong time management and active listening skills.

Responsibilities

Develops strong personal and collaborative internal and external relationships to manage book of business (e.g. ACA, mid-size employer groups) to achieve customer satisfaction, revenue, membership, and earnings objectives.
Accountable for building and maintaining strong relationships with a locally-aligned book of business to ensure case renewal and retention.
Delivering renewals, cross-sales, up-sales, and growing sales.
Determine concerns/barriers for retention of customers; identify top concerns and review mitigation strategy with leadership.
Discuss and present solutions and partners with internal partners to enhance customer experience.
Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs are met.
Offers creative product and service solutions to address client’s evolving needs.
On an ongoing basis, monitors client’s product lines and services to ensure customer satisfaction.
Responsible for the financial performance for assigned portfolio including negotiations with Plan Sponsor and Producer.
Reviews and consultatively presents customer reporting with meaningful analytics, trending and insightful recommendations for additional programs and services.
Required to communicate with internal and external parties telephonically and/or in person.
Requires travel to offsite locations for in-person meetings.