Account Executive - Landscape/Snow Removal

East Coast Facilities, Inc. - Allentown Service Center•Allentown, PA

9d•Hybrid

About The Position

Account Executives (AE) primarily focus on new business development. Account Executives build and service portfolios of clients in assigned geographic markets and customer sales verticals. Once they close a new service agreement or project sale, the operations team handles the entire fulfillment process. The customer relationship remains with the AE. The AE will provide good customer service and ensure the customer is happy with service delivery. The AE also manages all renewals of service agreements for their assigned client portfolio.

Requirements

Proficiency in English is required.
Must have a valid driver's license and driving record that meets underwriting standards.
Ability to pass security background checks that meet underwriting standards.

Nice To Haves

Fully trained in ECF estimating standards and procedures

Responsibilities

Works closely with the Director of Operations (DOO) and Director of Business Development (DBD) and pursues business opportunities
Responsible for providing general account management to assigned customer accounts including sales presentations, customer service, and contract renewals
Works closely with the operations team who will manage fulfillment and service delivery for client portfolio
Reports to Director of Operations
Actively markets and performs cold calls to generate interest in our service lines
Is proficient in networking and diligently seeks and follows up on earned referrals
Manages the development of a comprehensive sales plan
Establish sales goals for existing contract clients and non-contract clients on an individual basis
Actively promotes the brand and brand messaging on social media platforms
Reviews service contracts yearly together with the DOO to establish the percent of increase if necessary
Ensure all company policies and systems are in full use
Present proposals to clients or prospect clients
Organize and participate in local trade show events
Represent the company in local trade associations
Tracks all activity in the CRM module of the OMNIA Service Delivery System
Works closely with the Operations Manager or a Project Manager to create estimates for various projects
May create estimates in OMNIA once fully trained in ECF estimating standards and procedures
Obtains approval for estimates and converts them to proposals for delivery
Manages customer satisfaction and general account management at a high level.
Serves as the primary or secondary contact for assigned client accounts
Liaises between client and operations, accounting, and senior management
Follows up on all requests in a very timely manner
Entertains clients following established professional guidelines
Establishes and maintains a log of client contact in the Omnia Service Delivery System
Oversees client surveys and professionally responds to feedback
Participates in local client-driven activities i.e. board meetings, meet & greetings, lunch & learn
Responsible to collaborate and furnish the Sales Manager with appropriate, sales forecasting, budgets, vs actual
Responsible to manage accounts receivables that cannot be collected through traditional accounting methods for assigned client accounts
Works with operations team to audit job productivity performance using the OMNIA Service Delivery System, and budget vs actual to determine price increases as applicable, and verify if acceptable profit margins are being met
Reports any quality control issues to the DOO for assigned accounts.