Account Executive, Experienced

QXO • Whitby, ON

22h • Hybrid

About The Position

QXO, Inc. is seeking an experienced Account Executive to own and grow a book of business valued between $3M–$7M. This role involves expanding wallet share and developing strong customer relationships. The Account Executive will be responsible for creating and implementing account plans focused on retention, growth, and long-term profitability. Key activities include conducting regular customer visits, job-site meetings, and business reviews, serving as the primary point of contact for assigned customers, and managing their day-to-day needs and escalations. The position requires close collaboration with branch operations, inside sales, and customer support teams to ensure a high-quality customer experience. Additionally, the Account Executive will partner with Outside Sales Representatives to transition new customers, participate in joint customer calls and onboarding, and identify new business opportunities. The role also involves aligning customers with manufacturer partners, negotiating pricing and terms, maintaining accurate CRM documentation, and staying knowledgeable about products, market trends, and competitive dynamics. Regular travel within the assigned territory is expected.

Requirements

• 3-7 years of experience in outside sales, account management, or related customer-facing roles.
• Proven success growing existing customer accounts and managing a meaningful book of business.
• Strong relationship management, communication, and negotiation skills.
• Analytical mindset with the ability to manage margins, pricing, and account profitability.
• High comfort level using CRM systems and sales technology.
• Ability to work independently while collaborating effectively across teams.
• Valid driver’s license and clean driving record.

Nice To Haves

• Experience in building materials, construction, or wholesale distribution strongly preferred.
• Spanish bilingual proficiency is a plus.

Responsibilities

• Own and grow an approximately $3M–$7M book of business through wallet share expansion and relationship development.
• Develop and execute account plans focused on retention, growth, and long-term profitability.
• Conduct regular customer visits, job-site meetings, and structured business reviews.
• Serve as the primary point of contact for assigned customers, managing day-to-day needs and escalations.
• Partner closely with branch operations, inside sales, and customer support teams to deliver a consistent and high-quality customer experience.
• Collaborate with hunter-style Outside Sales Representatives to transition newly acquired customers into managed accounts.
• Participate in joint customer calls and onboarding meetings to ensure a smooth and professional handoff.
• Identify and pursue selective new business opportunities through referrals, white space analysis, and market activity.
• Align customers with manufacturer partners and vendor resources to support technical needs and growth initiatives.
• Negotiate pricing and terms within established company guidelines, exercising sound judgment.
• Maintain accurate and timely CRM documentation, including forecasting, activity tracking, and account plans.
• Maintain strong product knowledge and awareness of market trends and competitive dynamics.
• Travel regularly within the assigned territory to support customer relationships.

Benefits

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)
• Commission program, with opportunities for increased annual compensation based on individual performance and achievement of business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed