Account Executive

ISG Technology•Oklahoma City, OK

just now•Hybrid

About The Position

ISG Technology is seeking an Account Executive to join their team. This role is responsible for identifying, acquiring, managing, and growing existing client accounts, ensuring they receive exceptional value from ISG. The position focuses on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term client retention and growth. The Account Executive will have a customer-centric mindset and a proven track record of expanding accounts. ISG Technology is a fourth-generation family business with over four decades of experience in providing IT services that drive business growth, including IT maintenance, network security, data protection, and IT infrastructure management. They are recognized as a leader in the Midwest and have received national recognition for their managed IT and security offerings. The company prides itself on high Customer Satisfaction Scores (CSAT) and Net Promoter Score (NPS).

Requirements

High School Diploma or equivalent, required.
Bachelor’s Degree in Business or related field, required.
Proven experience in Account Management, Customer Success, or Sales typically gained over 5+ years.
Experience with consultative selling, account growth, and customer retention strategies.
Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.
Embody and align with core values.
Appreciate the strength and stability that comes from working with a values-based company.
Appreciate the power and efficiency of consistency in the “ways” we operate.
Embrace change and have the resilience required to continually improve yourself.
Ability to think creatively and adapt to evolving situations.
Understand the need to collaborate with team members and other departments.
Strong desire to provide customers with optimum technology solutions and exemplary customer service.
Achieve mutually set goals with supervisor.
Self-starter prepared to develop and execute plans and deliver on quarterly goals consistently.
Humbly confident and use knowledge to build confidence without being a “know-it-all.”
Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
Lead people and get results through others in a positive and inspiring manner.
Organize and manage multiple priorities.
Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold company values.
Follow company policies and procedures and complete other duties as assigned.
Include appropriate people in decision-making process.
Maintain confidentiality; keep emotions under control; listen well.
Develop strategies to achieve organizational goals; analyze market and competition; identify external threats and opportunities and adapt strategy to changing conditions.
Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
Manage and follow through on multiple tasks, items and communications in a timely manner.
Mental stability and emotional intelligence that enables to meet all the requirements and qualifications of the position with or without a reasonable accommodation.

Nice To Haves

Strong understanding of managed IT services, preferred.

Responsibilities

Utilize sales acumen to drive sales by directly participating in the sales process.
Build and maintain long-term relationships with clients, ensuring their satisfaction.
Work closely with clients to understand their evolving business needs and identify opportunities for upselling additional services, renewals, and cross-selling complementary solutions.
Conduct regular business reviews, meetings, and strategy sessions with clients to demonstrate the value of existing services and propose new solutions that align with their goals.
Manage contract renewals, ensuring clients are informed about their options and maintaining high retention rates.
Track account performance, client feedback, and renewal schedules using CRM systems to ensure opportunities are not missed and accounts remain healthy.
Manage and maintain a robust sales pipeline by consistently identifying, nurturing, and qualifying new leads.
Collaborate with the sales and services team to deliver tailored solutions and ensure successful implementation of new services.
Support the company by completing all other job duties assigned.
Stay informed about industry trends, competitors, and emerging technologies to provide clients with informed advice and stay ahead of their needs.
Act as the client’s primary point of contact for any service-related issues, working proactively to resolve concerns and ensure client satisfaction.
Address customer inquiries, challenges, or concerns in a timely manner, working with internal teams to resolve technical or service-related issues.