Account Executive

GBS Group

3d•Remote

About The Position

Are you ready to play a pivotal role in helping entrepreneurs launch and grow their businesses in the USA? As an Account Executive you'll be at the forefront of helping our diverse clients successfully establish their businesses. We are looking for an Account Executive to join our growing team at GBS Group. In this role, you will be responsible for ensuring the smooth and efficient operation of our LLC Hub -Start-Up Services Department by proactively solving day-to-day operational challenges, driving client satisfaction, and ensuring that all services are completed within the established timeframe. A key part of your role will also involve sales and retention of current customers, ensuring that existing clients remain engaged and satisfied with our services, while identifying opportunities to offer additional solutions and compliance. If you are a problem-solver, highly detail-oriented, and someone who can easily adapt to changing environments while driving sales and client retention, we want to hear from you!

Requirements

Bachelor’s degree in Business Administration, Economics, Finance, Accounting, International Business or a related field.
Intermediate Google Apps & Microsoft Office skills (Outlook, Word, Excel, and PowerPoint).
Strong research and analytical skills.
Excellent writing and communication skills in English and Spanish.
Extraordinary interpersonal and problem solving skills.
Sales and Retention Experience: Ability to identify upselling opportunities, promote additional services to current clients, and ensure long-term client retention.
Strong Customer Service Skills: Ability to build and maintain positive relationships with clients, ensuring high satisfaction throughout the service process.
Problem-Solving & Critical Thinking: Ability to analyze operational challenges, develop solutions, and effectively communicate them to management and internal teams.
Decision-Making: Strong judgment to make sound decisions that positively impact service delivery and client experience.
Proactive Communication: Ability to keep clients and internal stakeholders informed and aligned throughout the service process.
Operational Efficiency Mindset: Demonstrated ability to streamline processes and enhance efficiency through work simplification procedures.
Attention to Detail: High level of accuracy in documentation, communication, and operational procedures.
Adaptability: Comfortable working in a fast-paced and changing environment without compromising service quality.

Nice To Haves

Prior experience working in a tax or accounting firm is ideal but not required.

Responsibilities

Incorporate companies, and help clients to maintain compliance with federal, state and local regulations.
Monitor and analyze operational processes to identify areas for improvement and implement solutions to streamline procedures.
Proactively engage with current clients to ensure satisfaction, identify potential upsell opportunities, and retain long-term business relationships.
Anticipate and resolve day-to-day operational challenges that may arise in service delivery, ensuring a seamless client experience.
Act as the main point of contact for clients throughout the service delivery process, ensuring clear and proactive communication until the service is successfully completed.
Work closely with internal teams like Billing, Accounting, and Taxes to ensure smooth service delivery and resolve any issues.
Follow up with clients to confirm services were delivered as expected and within the established timeframe, ensuring client satisfaction.
Quickly adjust to shifting priorities, new processes, or unexpected challenges without compromising the quality of service.
Ensure accuracy in all service documentation, communication, and internal processes to avoid errors or delays in service completion.
Assist with administrative functions related to start-ups and support other departments as required.