Account Executive, MidMarket (LATAM)

Intercom • San Francisco, CA

12h • Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

As a Mid-Market Account Executive, you will be a key member of the team leading the growth of our new business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and acquiring new clients within the LATAM region. You’ll have the chance to engage with top companies, generate new business opportunities, and make a significant impact on both regional and global business objectives. This is an opportunity to shape the future of our LATAM strategy, develop your career in a high-impact role, and play a key part in elevating the bar for success as we scale.

Requirements

• 4+ years of experience as an Account Executive.
• 2+ years of SaaS experience selling similar products.
• Must be fluent in Portuguese; proficiency in Spanish is also a plus.
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
• Ability to close net new business in a competitive landscape
• Exhibits a growth mindset, intellectual curiosity, and ambition

Responsibilities

• Drive the acquisition of new clients and manage the full sales cycle (prospecting to closing) in the LATAM market
• Build and maintain a healthy sales pipeline, consistently prospecting to meet monthly and quarterly revenue goals
• Provide timely and accurate forecasts and clear visibility on revenue performance
• Stay updated on product knowledge and evolving processes
• Develop and deliver tailored product demos to address each client’s unique challenges and needs
• Take a consultative approach to sales, identifying and addressing customer pain points while positioning our solutions as trusted partners
• Focus on exceeding sales targets and demonstrating competitiveness.
• Engage in team development and mentoring.
• Represent the voice of the customer to cross-functional teams (Marketing, Product).
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
• Adapt quickly to changes in market conditions, customer needs, and product updates
• Use creative problem-solving to overcome obstacles and close deals
• Leverage sales tools and CRM software to track leads, progress, and activities
• Negotiate contract terms to close deals while maintaining healthy margins
• Exhibit grit and determination to succeed, overcoming challenges and driving results.
• Willingness to travel within the country to support client needs and business objectives

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed