Account Executive

Spartan Graphics•Sparta Township, MI

5d•Onsite

About The Position

Spartan Graphics is seeking a relationship-focused Account Executive to manage and grow a key, established customer relationship. This position will serve as the primary point of contact for a large strategic client, ensuring their needs are understood, expectations are met, and opportunities for continued growth are identified. The ideal candidate is highly organized, responsive, commercially minded, and comfortable working closely with customers and internal teams to move projects from initial request through completion. This is an excellent opportunity for someone who enjoys building strong customer partnerships and becoming a trusted extension of their client's team.

Requirements

3+ years of experience in account management, account executive, customer success, sales, or a related customer-facing role.
Proven ability to build and maintain strong business relationships.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Strong problem-solving and follow-through skills.
Ability to collaborate effectively with cross-functional teams.
Comfortable discussing pricing, timelines, customer requirements, and business needs.
Proficiency with Microsoft Office and CRM systems.

Nice To Haves

Experience managing large or strategic customer accounts strongly preferred.
Experience in printing, graphics, manufacturing, packaging, or a related industry is preferred but not required.

Responsibilities

Serve as the primary day-to-day contact for a large, established customer account.
Build and maintain a strong, long-term relationship with key customer contacts.
Understand the customer's business, needs, priorities, and expectations.
Manage incoming customer requests, projects, quotes, orders, and follow-up activities.
Coordinate closely with internal teams including estimating, customer service, production, purchasing, scheduling, and operations to ensure customer commitments are met.
Proactively communicate project status, timelines, changes, and potential issues to the customer.
Identify opportunities to expand the relationship and grow revenue within the assigned account.
Prepare and present pricing, proposals, and other customer-facing materials as needed.
Partner with internal teams to resolve customer concerns and ensure a high level of customer satisfaction.
Monitor account activity, sales performance, and customer trends.
Maintain accurate customer and opportunity information within the company's CRM and other systems.
Participate in customer meetings, business reviews, and onsite visits as appropriate.
Develop a strong understanding of Spartan Graphics' products, capabilities, processes, and competitive advantages.
Maintain a high level of responsiveness and professionalism in all customer interactions.
Support other sales and customer initiatives as needed.