Account Executive – Voice Specialist

Custom Computer Specialists•Philadelphia, PA

About The Position

The Account Executive – Voice Specialist is responsible for driving net-new revenue and expansion opportunities within CCS’s Unified Communications and Voice portfolio. This individual will serve as a subject matter expert in cloud telephony, Microsoft Teams voice enablement, and enterprise collaboration platforms, positioning CCS as a strategic voice transformation partner. This role is quota-carrying and focused on selling recurring revenue solutions (MRR/TCV), including Operator Connect, Webex Calling, SIP Trunking, Contact Center, CCS Connected Voice and eFax. The ideal candidate understands both legacy telecom environments and modern cloud UCaaS architecture and can translate business outcomes into technical solutions. Familiarity with Managed Solutions environments is a plus.

Requirements

5+ years of B2B technology sales experience
3+ years selling UCaaS, telecom, or cloud voice platforms
Experience selling Microsoft Teams voice or similar collaboration ecosystems
Strong financial acumen (GM%, TCV, MRR models)
Proven track record of exceeding quota in recurring revenue models
Experience selling into mid-market and enterprise accounts

Nice To Haves

Experience with MSP sales models
Familiarity with Microsoft 365 licensing ecosystem
Understanding of SIP, SBCs, Direct Routing, and cloud migration strategies
MEDDPICC trained or certified
Background in consultative/solution-based selling

Responsibilities

Own and exceed annual gross margin quota aligned to recurring Voice/UC solutions.
Drive new logo acquisition and expand voice footprint within existing CCS accounts.
Sell multi-year agreements with focus on MRR growth and long-term TCV expansion.
Maintain a healthy 3–5x pipeline coverage ratio.
Position CCS Voice portfolio including: Microsoft Teams Operator Connect, Webex Calling, SIP Trunking, Cloud PBX – CCS Connected Voice, Contact Center solutions.
Conduct voice environment assessments and migration roadmaps.
Translate legacy PRI/SIP/analog environments into modern cloud-first architecture.
Partner with Sales Engineering to scope technical requirements and solution design.
Focus on mid-market and upper mid-market organizations (100–2,500 seats).
Prioritize Microsoft 365 environments ideal for Teams voice enablement.
Identify vertical opportunities in K-12, Healthcare, SLED, and SMB markets.
Drive campaigns aligned with CCS Managed Services and Security cross-sell motions.
Utilize MEDDPICC methodology to qualify and advance opportunities.
Maintain accurate CRM hygiene, forecasting, and pipeline documentation.
Collaborate with RevOps, Marketing, and Client Success for seamless lead-to-cash execution.
Present ROI models that demonstrate telecom cost savings and productivity gains.
Ability to assist in developing an agent/channel pipeline.
Bundle voice solutions with: Managed Services, Security & Compliance (CMMC, vCISO), Network modernization.
Position CCS as a single-provider strategy versus fragmented telecom vendors.

Benefits

Medical and dental plans
Company paid vision and short and long term disability plans
Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
401K with employer match
Tuition reimbursement
Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
Company paid life Insurance
Paid holidays and vacation
Technical certification gift card rewards program

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