Account Executive, Title & Closing Operations - Home Equity & Originations Services
About The Position
ServiceLink, a leader in the mortgage industry, is seeking an individual with excellent communication and customer service skills to fill the leadership role of Account Executive, Title & Closing Operations. The ideal candidate will serve as a motivating force building high-performance teams and establishing working relationships within a team environment. This is a high-visibility position that advances the Serve First culture. ServiceLink is a company built on the core values of entrepreneurship and empowerment. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.
Requirements
- Prior experience as a Title/Closing Operations Team Leader or up to 3 years experience in the real estate, banking, or vendor management industry
- Knowledge of title search and underwriting processes
- Excellent organizational, communication, and customer service skills
- The ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
- Knowledge of real estate title, closing and underwriting processes
- Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
- Knowledge of personal computers and Microsoft software products
Nice To Haves
- High School diploma or equivalent preferred
Responsibilities
- Review daily all assigned Work in Progress reports to ensure completion of tasks
- Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
- Manage and participate in the daily functions of multiple service teams
- Manage workload issues across teams, proposes and implements efficiency initiatives as deemed necessary
- Enforce staff adherence to client time requirements
- Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
- Maintain and communicate department policies and procedures
- Conduct staff meetings to convey operational issues
- Take actions to maintain relationships with clients and vendors
- Maintain open communication with team members, other departments, clients, vendors, and management
- Review departmental profitability to keep costs and fees within company guidelines
- Maintain and approve department payroll
- Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
- Review and evaluate staff performance
- Monitor and review employee time and attendance and conduct employee counseling sessions with Human Resources and recommend discipline as required
- Participate and make recommendations in the employee selection process
- Build and maintain employee morale
- Identify and recommend promotions to team leader positions
- Review and sign off on authorized items
- Complete all other duties as assigned by management
- Perform all other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
