Account Executive, Ticket Sales

Arizona State University•Tempe, AZ

6d•Onsite

About The Position

Under the direction of Sun Devil Athletics Ticketing leadership, the Account Executive, Ticket Sales is responsible for maximizing ticket revenue and attendance for Sun Devil ticketed sports, with a primary emphasis on season ticket packages, mini plans, and other ticket products. This role focuses on proactive outreach, relationship-building, and delivering outstanding customer experiences that drive new business, retention, and long-term fan loyalty. The Account Executive, Ticket Sales will generate revenue through targeted sales efforts including outbound calls, face-to-face meetings, networking events, referrals, digital campaigns, and game day activations. This position will focus on identifying prospective season ticket holders, cultivating relationships with current and former customers, and creating personalized ticket package solutions that enhance the overall fan experience. The ideal Account Executive, Ticket Sales is a competitive, self-motivated communicator who brings energy, resilience, organization, and a service-oriented approach to building relationships and generating revenue in a structured, fast-paced, and supportive environment with established guidelines. This role provides opportunities for career advancement within Sun Devil Athletics Ticketing, including merit-based progression to Sr. Account Executive and leadership positions. This position adheres to NCAA and Big 12 rules and regulations, as well as the policies and procedures of Sun Devil Athletics, Arizona State University, and the Arizona Board of Regents.

Requirements

Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques
Knowledge of customer service best practices, fan retention strategies, and membership sales principles
Ability to work collaboratively with individuals from various backgrounds and departments
Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential
Strong verbal, written, and interpersonal communication skills
Skill in navigating and communicating detailed ticketing policies, pricing structures, seating options, and membership benefits
Skill in phone-based sales, appointment setting, objection handling, and customer relationship management
Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs
Ability to create personalized experiences that strengthen fan loyalty and long-term engagement
Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, renewals, and reporting
Ability to think creatively and contribute innovative ideas to drive attendance, retention, and revenue growth
BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

3 months or more ticket sales experience.

Responsibilities

Meet and exceed weekly, monthly, and annual revenue goals through strategic season ticket and ticket package sales efforts
Meet and exceed daily fan interaction, outreach, appointment-setting, and sales activity goals as established by Ticketing leadership
Generate new sales leads through prospecting, referrals, networking events, digital engagement, and community outreach initiatives
Identify, qualify, and convert prospective season ticket holders and mini plan buyers through consultative sales techniques
Build and maintain long-term relationships with current, former, and prospective ticket holders to drive retention, upsell opportunities, and referrals
Proactively engage current customers regarding renewals, seat upgrades, add-on opportunities, and additional ticket package offerings
Conduct sales presentations, stadium tours, and in-person meetings to educate fans on the value and benefits of Sun Devil Athletics ticket memberships
Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up
Achieve individual performance metrics related to revenue generation, outbound activity, appointments, renewals, retention, and attendance growth
Assist in executing ticket sales campaigns, promotional initiatives, and membership events designed to increase fan engagement and season ticket retention
Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities
Provide exceptional customer service throughout the entire ticket member lifecycle to create memorable fan experiences and long-term loyalty
Maintain a positive, team-first and customer-first attitude in a collaborative work environment
Commit to personal and professional growth through ongoing training, mentorship, and development opportunities