Account Executive, SMB
About The Position
Comcast is a Fortune 50 leader in media and technology, driving innovation to create world-class entertainment and online experiences. The company is at the forefront of change, delivering cutting-edge products and services to millions of customers daily. Comcast values teamwork, a vision to revolutionize industries, and a goal to lead the future in media and technology. This role is responsible for the sale of integrated communication structures to small-to-medium business customers. The Account Executive will develop relationships with individual businesses and the community, positioning the Comcast brand as a key component of the sales strategy, in line with Comcast's touchstones. Employees are expected to understand Operating Principles, prioritize the customer experience, be enthusiastic learners and advocates of technology, collaborate as a team, actively participate in the Net Promoter System, drive results and growth, support a culture of inclusion, and act ethically for all stakeholders.
Requirements
- Adaptability
- Communication
- Critical Thinking Problem Solving
- Customer-Focused
- Persuasion
- Professional Integrity
- Resilience
- Technical Knowledge
- Workplace Organization
- Excellent verbal and written skills
- Skill in presenting, persuading and negotiating
- Strong customer service orientation
- Excellent follow up skills
- Ability to work nights and weekends, variable schedule(s) and overtime as necessary
- Ability to participate in out-of-the-office meetings with customers on a regular basis
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance
- 0-2 Years Relevant Work Experience
Nice To Haves
- Bachelor's Degree
Responsibilities
- Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services.
- Promotes the sale of bundled products to ensure the optimal solution for the customer.
- Sells with goals of exceeding departmental, financial and unit targets.
- Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
- Generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
- Focuses on goal achievement and is results driven.
- Assists with developing sales territory, including cultivation of local business partnerships and organizational affiliations.
- Retains customer base by delivering on the Comcast Credo.
- Ensures a superior customer experience.
- Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation and excellent follow up skills.
- Prepares sales and activity reports as required.
- Participates in out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
- Promotes the sale of bundled products to ensure the optimal solution for the customer.
- Sells with goals of exceeding departmental, financial and unit targets.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance.
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Benefits
- Best-in-class Benefits
- Sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets
- Most sales positions are eligible for a Commission under the terms of an applicable plan
- Benefits connect you to the support you need when it matters most
- Benefits help you care for those who matter most
- Array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
