Account Executive - Services, SLED

Cisco•Oklahoma City, OK

7d•Remote

About The Position

The Cisco Customer Experience (CX) and Services team is at the forefront of digital transformation, acting as the strategic engine that empowers our customers to achieve their most ambitious business outcomes. We are a high-performing, collaborative group of strategists and specialists who bridge the gap between complex technology solutions and tangible customer value. By fostering deep partnerships and leveraging data-driven insights, we ensure our customers not only succeed in their current initiatives but are prepared for the future of their industry. As the Chief Customer Outcomes and Services Strategist, you will serve as a pivotal leader, driving the lifecycle of high-value services deals from discovery to closure. This role is inherently exciting because it sits at the intersection of sales strategy, customer success, and technical innovation, allowing you to shape how our most important customers derive long-term value from Cisco solutions. You will be responsible for orchestrating cross-functional teams to create tailored service solutions, influence key economic buyers, and drive sustainable growth across the recurring revenue business.

Requirements

Minimum of 4+ years of experience managing complex sales cycles ranging from 6 to 18 months.
Demonstrated experience in managing and closing deals valued between 1M+.
Proven track record in service strategy, including renewals, upsell, and cross-sell initiatives.
Experience conducting data analysis to inform sales forecasting and identify market opportunities.

Nice To Haves

Bachelor’s degree plus 7 years of related experience, or Master’s degree plus 4 years, or PhD plus 1 year.
Expertise in Cisco services portfolios, architectures, and the competitive landscape for premium technical services.
Strong executive presence with the ability to influence account managers, specialists, and external channel partners.
Expertise in strategic account planning and driving adoption-based service models.
Exceptional communication and negotiation skills, with a focus on building and sustaining long-term executive-level relationships.

Responsibilities

Lead complex, high-value deals and negotiate service terms that align with customer strategic objectives.
Oversee accounts within a large or strategically significant region to drive long-term service partnerships and customer satisfaction.
Engage executive buyers by connecting technical needs to business implications, effectively recasting decision criteria around measurable outcomes.
Utilize advanced data analysis to uncover new opportunities, identify service gaps, and optimize sales forecasting for weekly, monthly, and quarterly commitments.
Drive cross-functional collaboration with Account Teams, CX Product Management, and Global Services to execute account planning and lifecycle selling initiatives.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay on top of their base salary (for sales roles)