Account Executive - SAP Academy for Customer Success - Toronto (Hybrid)

SAP•Toronto, ON

40d•CA$91,500 - CA$180,000•Hybrid

About The Position

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. This program offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Participants will build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions in a dynamic environment, earning competitive pay and benefits. The program includes a 10-month learn-apply phase with classroom and field components, focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process. It aims to enrich knowledge of SAP and the Customer Success board area, providing professional experience for customer-facing roles. Upon successful completion, graduates move into direct customer-facing sales roles with ongoing mentoring and coaching. The program also includes a practical and immersive portion requiring participants to spend four weeks, spread across two trips, in San Ramon, California. Vacation will not be approved during critical program times.

Requirements

2–3 years of professional experience in a quota-carrying sales environment in a technology company OR in a role with significant exposure to business processes.
Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory with a proven track record of building customer relationships and articulating value propositions.
A cooperative and productive approach to working relationships, internally and externally.
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network.
AI focus areas: (AI Adoption Mindset, Agentic AI Day-to Day Practice, and Context Engineering)
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

Nice To Haves

Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency (SAP Finance & Spend Management).
Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management (SAP SuccessFactors).
Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management (SAP Supply Chain Management).
Knowledge of e-commerce, sales, customer service, and marketing processes (SAP Customer Experience).
Knowledge in Business Process Management/Business Process Automation applications (SAP Business Transformation Management).
Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains (SAP Business Technology Platform & SAP Business Data Cloud).

Responsibilities

Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your sales team, that enhances your support in the role and is a critical customer-facing function within our Customer Success Board Area.
Immerse yourself in multi-dimensional, experiential learning focusing on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive in the field.
Work both behind the scenes and directly with customers.