Account Executive, Pulp and Paper Customer Care - 12 Month Contract

Canfor•Vancouver, BC

14d•Onsite

About The Position

This role is a 1-year contract with the possibility of extension. The Account Executive will be responsible for managing day-to-day customer relations and requests from global markets. This involves interacting with customers, agents, and overseas offices, finance, mill operations, and supply chain. Key responsibilities include capturing customer demand requests, processing orders, tracking orders, managing order changes, and handling feedback/claims. The goal is to create memorable interactions and forge lasting relationships with customers.

Requirements

University degree or diploma in sales and marketing related fields (Supply Chain/Transportation)
Minimum of two years of customer service experience in a related field
Knowledge of pulp production process and global markets
Proficient with Microsoft Office products
Experience working within an Enterprise Resource Planning system (preferably JD Edwards, Enterprise One)
Strong customer service skills
Exceeding analytical and problem-solving skills

Nice To Haves

Knowledge on the order life cycle of different order types

Responsibilities

Managing day-to-day customer relations and requests from global markets.
Interacting with customers, agents, and overseas offices, finance, mill operations and supply chain.
Capturing customer demand requests.
Processing orders.
Tracking orders.
Managing order changes.
Dealing with feedback/claims.
Working with Sales/agents/customers/overseas offices to manage customer forecast and orders.
Working with cross-functional teams to monitor order status and track on-time shipping and delivery.
Processing documents and claims.
Validating and updating customer chain of custody certificate records in system.