Account Executive, PBA Services

Judi Health•Charlotte, NC

4d•Hybrid

About The Position

Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. Judi Health replaces fragmented, outdated systems with the industry's first Unified Claims Processing™ architecture, seamlessly consolidating pharmacy and medical benefit administration on a single, secure platform. By delivering true price transparency, eliminating unnecessary middleman fees, and leveraging advanced AI-powered care delivery, Judi Health helps clients achieve unprecedented operational efficiency and service levels. At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we all deserve. We are the intelligence platform powering benefits plans for millions of Americans and proudly leading the next generation of care. To learn more, visit www.judi.health . Location : Hybrid 3 days (offices in NYC, Denver, CO and Charlotte, NC area), or Remote (only in Dallas Fort Worth area) Position Overview: The Account Executive/Strategic Account Executive - PBA Services is responsible for managing the planning, execution, growth & retention and client satisfaction of assigned clients in the Pharmacy Benefit Administration (PBA) market segment including Health Plans, Third Party Administrators (TPAs), and other Platform services. Additionally, this position will lead and collaborate through the broader Account Management team and with internal Capital Rx teams/departments as the client voice and advocate to ensure ongoing client satisfaction and to achieve client priorities and contractual obligations. This position acts as the quarterback and leader of the broader Account Management team who are aligned in support of our clients. This position reports to the Senior Account Executive/Senior Director, PBA Client Services.

Requirements

Bachelor’s or advanced degree in health administration, business, or relevant professional experience.
Relevant professional experience for at least five (5) years in pharmacy – working within a health plan, managed care, or pharmacy benefits management (PBM) focused on Health Plans and Payer Commercial (Insured, Self-Funded, Exchange) and Government Program (Medicare & Medicaid) business lines.
Health plan industry experience highly preferred
Market and operational knowledge of Medicare Part D, Medicaid and Health Exchange pharmacy is required along with experience in supporting highly regulated business lines
Track record of building trust in internal and external relationships
Solution-focused problem solving and client positioning skills
Exceptional written and verbal communication skills
Ability to work with and influence peers in a team effort; leading cross-functional initiatives, meeting deadlines, and executing on deliverables while building strong internal relationships
A decisive individual with sound technical skills, analytical ability, good judgement, and strong operational focus and detail-oriented perspective
Flexible, highly organized, and able to shift priorities easily and work independently to meet deadlines
Ability to effectively work with peers in a team effort
Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and large data sets and other industry software programs
Ability to travel and present to small and large groups; travel is estimated to be up to 25% and be variable by season and business cycle

Nice To Haves

Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution is a plus
Experience working with clients who are subject to TDI (Texas Department of Insurance) rules and regulations

Responsibilities

Work closely with some of our biggest Texas-based clients and manage the complexities of working within a highly-regulated market of the TDI (Texas Department of Insurance)
Provide oversight and direction to the broader Account Management team with a focus on member and client satisfaction, trend management, client growth & retention, and regulatory compliance to meet client specific objectives, client priorities and service model deliverables
Lead and develop the client relationship strategy and the strategic business planning process across the clients in your portfolio while incorporating other internal staff where and when needed to build and foster relationships with influencers and decision makers.
Maintain thorough knowledge and tracking of contractual obligations on assigned book of business, including financials, performance guarantees, terms, and reporting/compliance
Manage and facilitate the Account renewal and contracting process with a focus on client retention and the client financial/PNL management
Serve as the relationship lead on assigned book of business, incorporating other internal staff where and when needed to the relationship; build and foster relationships with influencers and decision makers at the client
Anticipates customer needs and proactively identifies new opportunities within assigned accounts.
Develop and maintain comprehensive knowledge of our business, including products and services to field questions from the client side and to answer timely & accurately
Collaborate with internal teams to customize offerings and solutions, aligning with Health Plan/TPA Account needs and market demands - assemble internal resources to overcomes challenges.
Analyze and interpret current pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategic decisions, provide proactive recommendations for plan management and enhance the company's positioning within the PBA Services segment
Lead, coach and support the Account Team on the effective positioning of the Judi Health value proposition, our suite of Judi Health Products and Solutions and JUDI capabilities available to our PBA clients
Partner with our Business Development, Underwriting Teams & Senior Account Executives to support our PBA Account level growth and retention efforts by providing with Capital Rx sales support and market differentiator positioning, including RFP support, Broker/Consultant engagement and Best & Final support for prospective, existing and new and client business development needs
Provide ongoing direction, coordination and coaching to the broader Account Team to align the Account Team understanding of the assigned client(s) business lines, strategies, key stakeholders & decision makers and priorities
Serve as the content expert for Health Plan/TPA clients & opportunities
Identify and help contribute to process improvement efforts
Be accountable & own the client end-to end, inclusive of service model deliverables, contractual negotiations, client escalations and PNL management.