Account Executive, Mid-Enterprise (Hospitality)

Klaviyo•Boston, MA

13h•Hybrid

About The Position

At Klaviyo, we believe every guest interaction is an opportunity to build a more loyal relationship. That mindset starts with our Sales team—and we're growing our Hospitality vertical. We're looking for a Mid-Enterprise Account Executive to join our Hospitality team, selling into hotel groups, restaurant brands, and wellness operators, who are rethinking how they connect with guests. This is more than closing deals. It's an opportunity to shape Klaviyo's presence in one of the most relationship-driven industries in the world. From first touch to signed agreement, you'll own the full sales cycle—partnering closely with Solutions, Customer Success, Partnerships, and R&D to drive long-term guest revenue for our customers. You'll be selling to mid-enterprise hospitality brands: independent hotel groups, regional and national restaurant operators, and wellness and spa networks. These are companies where the gap between their current CRM and what Klaviyo can deliver is enormous—and your job is to make that case.

Requirements

You've already experimented with AI in your work and you're hungry to go deeper—using it to prospect smarter, shorten deal cycles, and bring sharper business cases to the table
You don't wait to be told what to try—you explore, test, and share what works
Based in Boston, MA and available to be in-office 3 days/week
6+ years of closing experience in SaaS or MarTech, with at least 2 years selling into hospitality, travel, or consumer-experience brands
Familiarity with the hospitality tech stack (PMS, CDP, loyalty, reservation platforms) is a strong plus
Proven hunter: you build pipeline from self-generated leads through close, and you're comfortable owning a cold vertical
Experienced navigating multi-stakeholder deals—GMs, CMOs, Revenue Managers, and IT all have a seat at the table in hospitality
Fluent in technical selling: able to connect PMS integrations, guest data infrastructure, and CRM migration to business outcomes
Resilient, curious, and energized by building something new in a vertical with massive whitespace
A natural relationship-builder who earns trust with operators, not just executives

Responsibilities

Transform guest marketing workflows by putting AI at the center—building smarter automation, segmentation, and personalization systems from the ground up
Continuously experiment with AI tools, sharing insights that keep the team ahead of the curve and applying AI fluency to do more meaningful, high-impact selling work
Build and grow Klaviyo's Mid-Enterprise Hospitality client base across Hotel & Travel, Food & Beverage, and Wellness
Drive full-cycle sales: prospecting, discovery, demo, negotiation, and close—with a strong self-sourced pipeline motion
Create and execute vertical-specific territory and account strategies, targeting brands on modern PMS, Online Ordering, and Booking platforms and displacing legacy guest CRM vendors
Partner cross-functionally with Solutions Architects, Customer Success, and our Hospitality division to deliver a world-class buying experience
Bring market and competitive intelligence back to Product and PMM to influence the hospitality roadmap