Account Executive, Membership Sales and Service – Denver Nuggets

Ball Arena•Quinte West, ON

5d•Onsite

About The Position

This position will serve as the primary sales and customer service arm for all levels of Denver Nuggets Season Ticket Members. The primary focus of the position will be selling and renewing Full and Partial Season Ticket accounts and providing exceptional customer service to this important segment of fans. This position will be responsible for Season Ticket member sales, renewals, seat upgrades, incremental cross-sale or up-sale opportunities, and other inquiries from our Season Ticket Members. This representative is responsible for daily outbound sales efforts to sell all available Ticket Memberships. This representative is also responsible for resolving all customer service issues in a positive manner, exceeding customer expectations, and providing interaction that is reflective for a model professional sports franchise.

Requirements

Bachelor's degree or equivalent combination of education and experience required
Minimum of 1 Years Sales Experience in Sports, Entertainment, Hospitality, or related industry (Inside Sales preferred)
Applicants must meet minimum qualifications at the time of hire.

Nice To Haves

Ability to acquire or produce and maintain a valid driver’s license and meet company vehicle driving standards.
Minimum of one year experience in sales and/or customer service with a professional sports team is preferred.
Completion of an Inside Sales program with a professional sports team is preferred.
Works well in a team environment
Always demonstrates a positive and professional attitude
Strong people management skills
Knowledge of organizational policies and procedures
Strong written and verbal communication skills
Excellent customer service skills
Superior organizational skills
Time Management Skills
Ability to problem solve and resolve conflict quickly and effectively
Knowledge of organizational policies and procedures
Knowledge of computer systems and applications
Ability to handle multiple tasks simultaneously with a high degree of detail against short deadlines
Ability to quickly build rapport with customers and assess customer needs
Advanced sales and service training
Considerable knowledge of sales and service processes and procedures including Ticketmaster and Microsoft CRM
Firm understanding of Kroenke Sports group ticket products, services, procedures
Ability to acquire or produce and maintain a valid Colorado driver’s license and meet company vehicle driving standards
Knowledge of the NBA and Denver Nuggets

Responsibilities

Provide high-end level of service to existing & new season ticket members
Generate new ticket sales revenue by focusing on outbound client development
Handle a high level of sales activity, including a minimum number of outbound calls and touchpoints per day
Meet defined sales goals by conducting a yearly renewal campaign to retain current season ticket business, and by consistently cross selling group tickets, season tickets and premium inventory
Work various Denver Nuggets events, including home games, season ticket member events, and ticket on-sales (minimum of 45 events per year)
Acquire knowledge and understanding of Denver Nuggets fans, their changing preferences, needs, wants and demographics
Maintain up-to-date knowledge of team events, season ticket member benefits and arena details, while effectively and enthusiastically communicating details to season ticket members
Assist in executing customized programs, benefits and events to drive customer loyalty
Ensure customer data and profile requirements are accurately represented in CRM database
Educate Season Ticket Members of all applicable membership benefits, programs and events
Handle Season Ticket Member inquiries, issues and provide applicable solutions to maintain a positive relationship between Season Ticket Members and the Denver Nuggets
Manage daily correspondence
Perform various duties as assigned by the Manager, Membership Sales and Services, Denver Nuggets