Account Executive – Inside Sales – Genstone Financial

Fay Servicing, LLC•Tampa, FL

65d•Hybrid

About The Position

As a key part of The Fay Group, Genstone Financial specializes in providing smart, accessible loan solutions for both homeowners and real estate investors. Whether you're purchasing your first home, leveraging your equity, or expanding your investment portfolio, our experienced team is here to guide you every step of the way. We offer a comprehensive suite of loan products designed to meet the diverse needs of today’s borrowers. For real estate investors, Genstone Financial provides specialized lending solutions that support growth and profitability. Our experienced advisors, modern technology – and access to an integrated network of in-house services provide borrowers and investors with clarity, speed, and confidence, ensuring an exceptional experience for both borrowers and investors. The Fay Group is a fully integrated real estate and mortgage services firm, bringing together the strength and expertise of two complementary companies – Fay Financial and Genstone Holdings. Since its founding in 2008 as a special servicer, The Fay Group has grown into a diversified enterprise overseeing more than $46 billion in assets on behalf of over 50 institutional clients. Powered by data, technology, and a team of 1,300+ professionals across 10 U.S. locations, the organization delivers coordinated solutions across the full spectrum of real estate and lending services – including loan servicing, property management, mortgage originations, renovations, and insurance. From asset creation and loan management to renovations and real estate brokerage services, The Fay Group offers end-to-end capabilities under one platform. This comprehensive approach delivers flexibility, transparency, and performance across multiple asset classes, supporting both clients and customers in all market and interest rate environments. Reporting to Originations Leadership, this position is responsible for proactively soliciting new residential mortgage business and selling correspondent and approved brokered mortgage products to meet loan quality and production goals. This role operates in a fast-paced call center environment and leverages customer contact software to engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions. This role works with leads provided by Fay Servicing, purchased leads from Genstone Financial and self-generated referrals to guide customers through the refinance and purchase loan application process. This position explains loan product structures to potential borrowers, maintaining compliance with all federal, state and company policies.

Requirements

Associate’s Degree required
Active NMLS license required
2+ years’ experience in an inside sales mortgage originations environment, with a proven track record of success
Demonstratable ability to multi-task, self-manage and self-motivate to drive new business
Prior experience working with Loan Origination Systems (LOS), preferably Encompass
Solid skills and experience in MS Word, Excel and Outlook
Strong verbal and written communication skills
Strong interpersonal skills
Strong analytical skills
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities
Client focused with strong execution skills and results orientation
High-level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups

Nice To Haves

Bachelor’s Degree in Business or Finance preferred
Multiple state NMLS licenses preferred
Residential loan origination experience preferred

Responsibilities

Proactively solicit new residential mortgage business.
Sell correspondent and approved brokered mortgage products to meet loan quality and production goals.
Operate in a fast-paced call center environment.
Leverage customer contact software to engage with potential borrowers, assess their financial needs and educate them on available mortgage solutions.
Guide customers through the refinance and purchase loan application process.
Explain loan product structures to potential borrowers.
Maintain compliance with all federal, state and company policies.