Account Executive I-II

MedImpact Healthcare Systems, Inc.•San Diego, CA

19h•Onsite

About The Position

MedImpact Healthcare Systems, Inc. is seeking innovative professionals to join their team. The company delivers leading-edge pharmaceutical and technology-related solutions to significantly improve the value of healthcare, aiming to set the standard in optimizing satisfaction, service, cost, and quality within the industry as a premier Pharmacy Benefits Management solution. The Account Executive is responsible for the overall success of complex and strategic client business relationships, managing an assigned book of business. This role provides proactive and strategic support to achieve financial goals through successful oversight of client deliverables, renewals, and upsell activities. The Account Executive manages all aspects of business relationships with minimal management involvement, demonstrating a track record of exceeding expectations. They ensure customer satisfaction and effectively lead the account client team, focusing on service, revenue, and operational efficiency as outlined in strategic plans for both the client and MedImpact. This position operates with a high level of autonomy on complex business issues, requiring minimal management oversight. MedImpact was founded by a pharmacist with the mission to make prescription benefits understandable and accessible.

Requirements

BS/BA and 7+ years’ experience or equivalent combination of education and experience, and 4 years' of SME in respective areas (for Level I)
BS/BA and 9+ years’ experience or equivalent combination of education and experience, and 6 years' of SME in respective areas (for Level II)
Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management
Strong consultative selling and negotiation skills
Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases
Strong verbal, written, interpersonal, presentation, persuasion and consulting skills
Excellent communication, writing and public presentation skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Depending on assigned book of business, insurance sales and underwriting license (Resident Insurance Producer License- Accident and Health Agent) may be required

Nice To Haves

Registered Pharmacist in the State of California or equivalent state preferred
Knowledge of healthcare products and contracts preferred

Responsibilities

Manage book of business in pursuit of fiscal revenue targets as set by management
Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client’s business needs
Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals
Effectively utilize MedImpact forums and resources to proactively address client needs and to escalate issues where appropriate
Provide timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process
Provide oversight of projects and client initiatives and assists in the interpretation and context of client requests
Maintain the integrity of the annual strategic business plan and manage the fiscal revenue plan
Manage client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for MedImpact product usage as well as client growth and expansion
Lead renewal presentations
Utilize all internal pro-forma financial tools and forums to ensure preparedness and success
Support the implementation process for assigned clients, including oversight of implementation and contract terms
Negotiate and manage client contract throughout the lifecycle of the account
Build strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business
Coordinate with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into and strengthen client relationship
Organize and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions
Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions
Supports and assists in sales and prospect presentations
Develops and maintains effective relationships with client consultants as appropriate