Account Executive II

A.W. Chesterton Company•Groveland, MA

2d•$25 - $28•Hybrid

About The Position

For 140 years, A.W. Chesterton has been an innovator and a knowledge provider for our industrial partners around the globe. From our ground-breaking split seal technologies, to our cutting-edge packing and lubricant solutions, we are continually focused on new ways to bring solutions to our customers, while also celebrating our own rich history and our unique place in the sealing industry. Our benefits offering include: “Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day! Chesterton Student Loan Repayment Program BCBS Medical Coverage Delta Dental 401K savings plan with a Chesterton contribution PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes Vision insurance Tuition Reimbursement Short-term disability and long-term disability insurance HSA & FSA options to cover additional medical costs Parental leave for moms and dads to be Hiring referral bonuses (up to $3,000 for select roles) A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more! This job can be described as: Responsible for providing an exceptional customer experience while supporting customer requests for orders, quotes, and resolutions. Is involved in every facet of our business as it relates to sales, shipping, order entry, billing, credits, as well as subdivisions of manufacturing and engineering, information technology, quality and environmental. This position requires extensive communication between distributors, customers, and end-users around the world. Has administrative responsibility for day-to-day work. The position requires great communication, interpersonal, teamwork, detail orientation and strong organizational skills. Job Model: Hybrid Hybrid positions will require employees to work both on-site and remote each week under a schedule that has been determined and agreed upon by you and your manager. A typical day at work would include: Consistent, regular and punctual attendance is an essential function of this job. Provides support for all types of requests (Quotes, Orders, Information and Resolution). Communicates with customers and end-users to support requests. Provides quotes, special pricing, logistical information, resolves credit disputes, and other information as requested by customers. Acts as the voice of Chesterton to provide request related information from other departments. Processes customer requests using Chesterton operating systems. Reviews all work for accuracy. Provides support for all types of requests (Quotes, Orders, Information and Resolution). Communicates with customers and end-users to support requests. Provides quotes, special pricing, logistical information, resolves credit disputes, and other information as requested by customers. Works under general direction. Must be capable of working independently, and with the team. Must possess the ability to continuously learn and apply new information. Ability to provide solutions to a variety of problems ranging in complexity. Ability to leverage resources while managing the demands of internal/external customers. Involved in multiple facets of the business. Must be a professional and effective communicator. Ability to work under pressure and simultaneously manage multiple demands. Ability to adapt to changes in territories, customer specific requirements, company policies and procedures.

Requirements

College degree or equivalent
2-4 years related experience preferred.
Must be capable of reading and understanding instructions.
Must be capable of following a clearly written and described sequence of events.
Ability to work under pressure and work well with others.
Basic reading and writing skills.
Manual dexterity.
Must be able to work with limited supervision. Supervisory instructions given for special assignments.
Must be able to work according to written/verbal instructions and procedures which will ensure safety on the job and efficient, effective assembly process.
Strong commitment and understanding of customer service.
Great communication skills.
Very accurate with all facets of your work.
Ability to learn, demonstrate understanding, apply knowledge into practice and adapt to changes.
Proficient in the use of computers and navigation of software programs.
Ability to quickly manage your workload.
Be a champion for the company brand and initiatives.
Ability to work under pressure and deliver results (even in tough situations).
Works well with a diverse group of people.
Comfortable with complexity.
Enjoys finding solutions to tough problems and is highly curious.

Nice To Haves

Experience in customer service, manufacturing, and/or business environments desirable.
Foreign language skills desirable.

Responsibilities

Provides support for all types of requests (Quotes, Orders, Information and Resolution).
Communicates with customers and end-users to support requests.
Provides quotes, special pricing, logistical information, resolves credit disputes, and other information as requested by customers.
Acts as the voice of Chesterton to provide request related information from other departments.
Processes customer requests using Chesterton operating systems.
Reviews all work for accuracy.
Ability to leverage resources while managing the demands of internal/external customers.
Involved in multiple facets of the business.
Must be a professional and effective communicator.
Ability to work under pressure and simultaneously manage multiple demands.
Ability to adapt to changes in territories, customer specific requirements, company policies and procedures.

Benefits

“Work Today, get paid tomorrow” - withdraw up to 30% of your earned daily wages the next day after you work rather than waiting for pay day!
Chesterton Student Loan Repayment Program
BCBS Medical Coverage
Delta Dental
401K savings plan with a Chesterton contribution
PTO including vacation sick, time, 11 paid holidays, and paid to time off to volunteer for causes
Vision insurance
Tuition Reimbursement
Short-term disability and long-term disability insurance
HSA & FSA options to cover additional medical costs
Parental leave for moms and dads to be
Hiring referral bonuses (up to $3,000 for select roles)
A host of other fringe benefits including legal services, pet insurance, Chesterton relief fund for employees in need, and more!