Account Executive, Group Tickets

Arizona State University•Tempe, AZ

3d•Onsite

About The Position

This position is responsible for meeting and exceeding revenue goals through strategic group ticket sales efforts and providing first-class customer service. The role involves generating new sales leads, building long-term relationships with various organizations, and developing/executing customized group experiences and fan engagement initiatives. The Account Executive will also coordinate game day experiences, assist in creating innovative sales campaigns, and utilize CRM and ticketing platforms to manage sales performance and customer interactions. Additionally, the role requires representing Sun Devil Athletics at events and maintaining a positive, team-first, and customer-first attitude.

Requirements

BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques
Knowledge of customer service best practices and fan engagement principles
Ability to work collaboratively with individuals from various backgrounds and departments
Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential
Strong verbal, written, and interpersonal communication skills
Skill in navigating and communicating detailed policies, procedures, and ticketing information
Skill in phone-based sales, appointment setting, and customer relationship management
Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs
Ability to create memorable and lasting experiences for fans and clients
Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, and reporting
Ability to think creatively and contribute innovative ideas to drive attendance and revenue growth

Nice To Haves

3 months or more ticket sales experience.

Responsibilities

Meet and exceed weekly, monthly, and annual revenue goals through strategic group ticket sales efforts and first-class customer service
Meet and exceed daily fan interaction, outreach, and appointment-setting goals as established by Ticketing leadership
Generate new sales leads through prospecting, networking events, referrals, community outreach, and relationship-building initiatives
Build and maintain long-term relationships with group leaders, businesses, schools, youth organizations, nonprofits, and community partners to drive repeat business and referrals
Develop, sell, coordinate, and execute customized group experiences, theme nights, hospitality packages, and fan engagement initiatives
Coordinate and execute game day experiences that create memorable moments for group clients and enhance customer retention
Assist in creating innovative group sales campaigns, promotions, and attendance-driving initiatives in collaboration with internal departments and stakeholders
Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up
Achieve individual performance metrics related to revenue generation, outbound activity, appointments, attendance growth, and fan engagement
Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities
Maintain a positive, team-first and customer-first attitude in a collaborative work environment
Commit to personal and professional growth through ongoing training, mentorship, and development opportunities