Account Executive Director

MSX International • Troy, MI

17h • Hybrid

About The Position

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Requirements

• 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting.
• Commercial rigor with strong renewal track record, margin accountability, and negotiation ability.
• Consultative expansion experience with value cases and stakeholder mapping.
• CRM proficiency; strong PowerPoint/Excel capability.
• Able to operate as a senior representative with consistent on-site engagement.

Nice To Haves

• MBA or equivalent experience managing enterprise accounts.
• Account management methodologies (Miller Heiman, Challenger, etc.).
• Experience across automotive domains (aftersales, warranty, network, digital, CX).
• Previous OEM HQ-level experience in strategic, commercial, or operational roles preferred.

Responsibilities

• Build and execute annual/quarterly account plans.
• Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance.
• Coordinate stakeholders to ensure alignment between sales and delivery.
• Track client satisfaction indicators and resolve risks.
• Maintain CRM forecasting and pipeline governance.
• Monitor competitive threats and build strategies.

Benefits

• Base salary + variable component based on performance and account growth milestones.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior