Account Executive Director
MSX International•Troy, MI
•Onsite
About The Position
The Account Executive Director owns end-to-end strategic account governance and is accountable for retention, profitable growth, and white space expansion—while maintaining a single commercial interface to the client. This role has full ownership of the account, with P&L-level accountability (revenue, margin, growth). The Account Executive Director works across multiple functions and programs, coordinating internal delivery leaders to ensure performance and credibility.
Requirements
- 15+ years in strategic account management within automotive services, BPO, outsourcing, or consulting.
- Commercial rigor with strong renewal track record, margin accountability, and negotiation ability.
- Consultative expansion experience with value cases and stakeholder mapping.
- CRM proficiency; strong PowerPoint/Excel capability.
- Able to operate as a senior representative with consistent on-site engagement.
Nice To Haves
- MBA or equivalent experience managing enterprise accounts.
- Account management methodologies (Miller Heiman, Challenger, etc.).
- Experience across automotive domains (aftersales, warranty, network, digital, CX).
- Previous OEM HQ-level experience in strategic, commercial, or operational roles preferred.
Responsibilities
- Build and execute annual/quarterly account plans.
- Lead renewal negotiations and contract extensions with Deal Desk/Legal/Finance.
- Coordinate stakeholders to ensure alignment between sales and delivery.
- Track client satisfaction indicators and resolve risks.
- Maintain CRM forecasting and pipeline governance.
- Monitor competitive threats and build strategies.
- Ensure retention and renewal execution with strict margin discipline.
- Expand scope via white space conversion while protecting delivery quality and risk posture.
- Lead QBRs/EBRs, stakeholder management, escalation handling, and roadmap discussions.
- Maintain a forward-looking account plan with sponsor mapping and risk mitigation.
- Identify and qualify expansion plays through consultative discovery and value cases.
- Convert white space to structured initiatives with clear outcomes and delivery governance.
- Prevent internal overlap and ensure coherent pricing and negotiation posture.
Benefits
- Base salary + variable component based on performance and account growth milestones.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
