Account Executive, Cloud Communications

Clio • Remote - USA, NV

1d • $130,300 - $195,500 • Hybrid

About The Position

Clio is seeking an Account Executive with a focus on VoIP and unified communications to join its growing Sales team. This specialized role involves understanding law firms' current phone and messaging systems and guiding them towards modernization. The ideal candidate is a confident communicator with a growth mindset, capable of translating technical concepts into business value for non-technical buyers. This role will manage the full sales cycle for this offering, targeting both new prospects and existing customers, with an emphasis on the SMB market. Collaboration with other Account Executives, Customer Success, Solutions Engineering, and Onboarding/Migrations teams is key to integrating VoIP/telephony expertise into client interactions.

Requirements

• 3+ years of quota-carrying B2B sales experience with a documented record of consistently meeting and exceeding target, ideally spanning both new-business and expansion/cross-sell motions.
• Direct experience selling UCaaS, VoIP, CCaaS, or telecommunications services or a genuinely transferable background in unified communications or contact center.
• Practical familiarity with how business voice works: call flows and auto attendants, extensions and hunt groups, DIDs and number inventory, voicemail routing, and desk-phone provisioning.
• Hands-on experience with number porting, and the ability to set expectations on it.
• Comfort navigating an incumbent provider, including contract end dates, term overlap, and buyout conversations.
• Comfort in working in an AI-assisted environment.
• Experience selling into an existing customer base — building a case with a champion rather than against an incumbent, and being sensitive to renewal timing and account health.
• Strong discovery and value-based selling instincts, disciplined pipeline management, and accurate forecasting in Salesforce.
• A high tolerance for ambiguity — you'll help build the playbook, not just run it.

Nice To Haves

• Direct experience with platforms like RingCentral, Dialpad, Zoom, 8x8, Nextiva, GoTo, Vonage, or a carrier or CLEC.
• Legal technology, legal services, or professional-services vertical experience.
• Familiarity with the regulatory layer — E911 and dispatchable location, STIR/SHAKEN, A2P messaging registration, and call-recording consent.
• Comfortable reading basic call-quality diagnostics — jitter, latency, packet loss, MOS — well enough to know whether a problem is ours or the customer's network.
• Experience partnering with onboarding, implementation, or migrations teams to hand off a technical sale cleanly.
• Bilingual English/French, or experience selling into Canada.

Responsibilities

• Own the complete sales process end to end — qualification, discovery, demo, business case, proposal, negotiation, and close — across both net-new prospects and existing customer accounts.
• Sell to firm owners, managing partners, office administrators, and IT decision makers, navigating multiple stakeholders to build consensus and secure approvals.
• Run trials as real opportunities on a real close plan, driving trial-to-paid conversion and time-to-activation.
• Drive attach and expansion within our existing customer base, identifying firms whose current phone setup is a fit and building the cross-sell case alongside their Customer Success Manager or Account Manager.
• Maintain an accurate 3x qualified pipeline spanning new-business and expansion opportunities, and forecast with precision in Salesforce.
• Consistently meet and exceed monthly and quarterly targets across seats, trials, and revenue, across both new and existing accounts.
• Qualify the firm's current communications environment — incumbent provider, contract end date, seat and user counts, DID and toll-free inventory, and monthly spend.
• Map the firm's call flows — main line handling, auto attendants and IVR trees, extensions, hunt groups, voicemail routing, and after-hours coverage — and translate them into a working configuration.
• Qualify network and hardware readiness, and scope number porting honestly: LOA and CSR requirements, realistic timelines, common rejection reasons, and what the firm experiences on cutover day.
• Handle the contract-overlap objection credibly, and stay conversant in the realities of this category — E911 and dispatchable location, call-recording consent, and messaging compliance.
• Become the resident expert on the VoIP/UCaaS offering — voice, messaging, call routing, and the integration across our core platform.
• Deliver live demos and needs-based presentations that connect telephony capability to how a law firm actually runs a matter from intake to invoice.
• Act as the voice expert for Account Executives and Customer Success Managers — joining their calls, building the business case with them, and leading the technical portions of the conversation.
• Partner closely with Solutions Engineering on complex configurations, and with Onboarding and Migrations teams to hand off a deal cleanly into cutover — flagging porting risk, hardware needs, and timeline expectations before they become someone else's problem.
• Know when to escalate rather than improvise.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed