Account Executive, Closing Scheduling - Originations Title/Close

ServiceLink•Coraopolis, PA

2d•$50,000 - $55,000

About The Position

ServiceLink, a leader in the mortgage industry, is seeking an Account Executive, Closing Scheduling. This role involves leading high-performance teams, fostering strong working relationships, and contributing to the company's culture of entrepreneurship and empowerment. The ideal candidate will be a motivating force with excellent communication and customer service skills, ready to maximize this high-visibility position.

Requirements

Strong attention to detail to maintain quality standards.
Ability to multitask in a fast-paced environment, especially the ability to work in multiple systems at once.
Excellent verbal and written communication skills.
Ability to quickly learn new skills, processes, and procedures.
Proficient in ServiceLink operating systems and internal search engines.

Responsibilities

Oversee the scheduling department and manage team leads.
Run morning reports to monitor completed work from the prior day.
Review team members' production and conduct meetings with those having low production.
Audit fees being assigned and review COGS.
Ensure orders are progressing and client SLAs are being met.
Assist management in maintaining vacation time and managing call-offs.
Address escalated scheduling issues.
Assist the team in daily operations when necessary.
Review daily all assigned work in progress reports to ensure completion of tasks.
Ensure that all employees meet minimum production and quality quotas.
Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction.
Review Daily, Weekly and Monthly Reports in order to manage staffing and production metrics.
Manage and participate in the daily functions of multiple Scheduling teams.
Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary.
Enforce staff adherence to client time requirements.
Maintain and communicate department policies and procedures.
Conduct staff meetings to convey operational issues and communicate new policies and procedures to the team.
Take actions to maintain relationships with clients and vendors.
Maintain open communication with team members, other departments, clients, vendors, and management.
Maintain departmental profitability by keeping costs and fees within company guidelines.
Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching.
Maintain and approve department payroll.
Review and evaluate staff performance.
Participate and make recommendations in the employee selection process.
Identify and recommend employees to team leader positions.
Review staffing requirements within their team and justify those requirements with their Director.
Participate in Planning Initiatives.
Build and maintain employee morale.
Adhere to company policies and procedures.
Perform all other duties as assigned.