Account Engagement Specialist

Learning Ally Inc•Princeton, NJ

9d•$45,000 - $52,000

About The Position

The Account Engagement Specialist owns Learning Ally's low-touch, high-volume accounts — private and charter schools, and public accounts with fewer than three building sites. You are responsible for keeping a large book of accounts renewing and actively using the product, working through scaled outreach and engagement data rather than deep, individualized relationship management. This role is the front line for making sure no account goes quiet.

Requirements

1-3 years of account management, customer success, or customer support experience
Comfort managing a high volume of accounts simultaneously; strong prioritization skills
Clear, friendly written and verbal communication
Familiarity with reading engagement dashboards and translating data into action
Organized and self-directed; reliable with CRM hygiene and follow-through
Strong oral and written communication skills

Nice To Haves

Experience in K-12 education, EdTech, or literacy and SPED services.
Familiarity with K-12 district structures, budget cycles, and decision-making dynamics.
Background in structured literacy, science of reading, or special education.

Responsibilities

Manage a high-volume book of low-touch accounts through scaled, systematic outreach
Monitor login frequency, feature utilization, and other engagement signals across your full book; identify accounts trending toward disengagement early
Trigger proactive check-ins and resources for accounts showing declining engagement, before it becomes a renewal risk
Design and execute the school-year communication strategy and content for your assigned accounts, leveraging data and automated outreach to proactively drive engagement, adoption, success actions, and renewal.
Respond promptly to inbound questions and requests, serving as the accessible point of contact for your accounts
Own the renewal process for every account in your book, tracking contract dates and initiating outreach on a defined timeline
Use engagement data to build a simple, evidence-based case for renewal with each account
Flag accounts with sustained low engagement or renewal hesitancy to your Director for additional support
Maintain accurate renewal forecasting across your full book
Coordinate with Delivery Success on onboarding handoffs for new accounts entering your book
Share patterns in engagement and churn signals with your Director to inform broader account strategy
Surface recurring product or support questions to Delivery Technical Support and Product
Maintain accurate, up-to-date CRM records across your full book: engagement status, renewal dates, and outreach history
Report on your book's renewal rate and engagement metrics
Use available tools and templates efficiently to manage volume without sacrificing responsiveness