Account Director, Growth Mid-Market

Fetch•US - Remote,

1d•$166,050 - $186,337

About The Position

The Account Director, Growth Mid-Market leads client relationships and plays a critical role in retention and growth. This high-impact, client-facing role contributes directly to revenue through individual and pod quota ownership. The Account Director develops strategic campaigns, builds and expands executive relationships, develops expertise in Fetch’s offerings, and applies tools and workflows to improve accuracy and efficiency across the pod. The role leads strategic conversations, shapes account progression, coaches others, and expands Fetch’s impact. It also calls for using AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement. This is a full-time role that can be held from one of Fetch’s US offices or remotely in the United States.

Requirements

At least 8 years of experience in account management, partnerships, sales support, or a related field.
Direct industry experience in digital media, advertising, or consumer data.
Experience driving revenue through renewals, upsells, and client growth conversations.
Strong organizational and execution skills, with the ability to manage multiple priorities.
Expertise analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
Familiarity with AI tools such as ChatGPT or Gemini AI, or automation platforms such as Zapier, and experience creating AI-enabled processes.
Strong communication and collaboration skills.
Comfort working in dynamic or evolving environments.
Bachelor’s degree or an equivalent combination of education and experience.

Nice To Haves

Direct client vertical experience.
Experience with CRM tools such as Salesforce.
Experience coaching and collaborating with implementation, analytics, or other cross-functional teams.

Responsibilities

Own individual revenue targets and contribute to pod revenue goals.
Develop strategies to retain and grow top-tier partnerships and drive strategic, long-term partnership success.
Lead executive-level client relationships as the primary point of contact, facilitate strategic conversations, manage key touchpoints, and build consultative trust through clear communication and consistent follow-through.
Strategize against deadlines and navigate evolving priorities, modeling resilience for the broader team.
Oversee client health by monitoring satisfaction, addressing risks early, and surfacing opportunities to expand relationships.
Ensure successful execution of partner deliverables, including campaign performance, one-off requests, and analytics requests.
Collaborate with the sales counterpart to identify optimization opportunities, drive upsells, and expand Fetch’s share of partner budgets using data and trend analysis.
Facilitate onboarding of new clients and brands, campaign setup, and coordination of materials; use AI-enabled platforms to support precision and efficiency.
Oversee campaign setup and programming inputs, using standardized workflows and templates to ensure accuracy and minimize errors.
Partner with internal teams to track, organize, troubleshoot, and optimize client performance, using AI tools to proactively detect trends or performance risks.
Develop and mentor new team members, and support AI skill development and AI process adoption across the team.
Ensure clients have timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making.
Provide partners with data and reporting to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface opportunities.
Translate data and performance trends into clear, actionable client recommendations.
Deliver client presentations and reviews, including QBRs, using AI to turn complex data into clear insights and visual narratives that drive strategic action.
Oversee revenue actualizations and billing processes, ensuring financial records are accurate and compliant.
Use sales-enablement, AI, and automation tools, and adopt new technologies and workflows to increase efficiency.
Participate actively in hiring and shaping Fetch’s partner manager team culture and structure.
Demonstrate Fetch’s values and a growth mindset, particularly toward new tools and AI-assisted workflows.