Account Director

One10

1d•Onsite

About The Position

At One10, we are a community that believes in better products and a better you. We are committed to excellence, creating innovative solutions that positively impact our customers and clients, and continuously pushing boundaries. We foster an environment that empowers employees to thrive personally and professionally, investing in growth and well-being through tailored development programs and a supportive culture. The Account Director is responsible for achieving account targets by growing and retaining clients, and for building and delivering strategies and programs that achieve outstanding business results for our clients on a sustainable basis.

Requirements

Bachelor’s Degree in Business/Marketing or related discipline
6+ years marketing, sales, business operations or related experience
Flexibility to travel as needed
Available to work on site at client location
Experience and success interfacing directly with the client without supervision
Proven ability to lead an internal team
Excellent interpersonal, presentation and communication skills
Strong organizational and time management skills
High attention to detail
Proven proficiency in MS Word, Excel, PowerPoint, and project management software tools

Nice To Haves

Experience in loyalty marketing, direct marketing and interactive solutions preferred
Demonstrated knowledge of a specific client or a specific client’s business/industry preferred

Responsibilities

Ultimate accountability for ensuring client retention and satisfaction at every level
Cultivate senior relationships across both internal departments and with external clients
Primary point of contact for clients
Responsible for organic growth within assigned clients and new business development within assigned prospects
Accountable within client and industry parameters for strong strategic development and insight
Champion for continuous improvement initiatives
Monitor individual plans at a top level
Drives aspects of the client business plan relating to emerging marketing trends to impact changes on client strategic plan
Maintain extensive knowledge and research of outside environmental factors, such as changes in industry standards, new technologies and competing trends
Responsible to mentor, provide client servicing guidelines and access project progress at every level
Anticipate long-term problems, identify deviations, and take action through resolution
Accountable to identify key areas/clients/campaigns that need to be documented
Ensure client and program information is being shared across the account team
Set quarterly and annual measurement criteria for client and teams
Understand advanced financial concept (Income Statements, P/L, ROI, campaign pro-forma plans, and client point of view) and make sound decisions surrounding the financial performance of the account
Ensures that resources are wisely invested and aligned with the strategic goals of the organization
Provide leadership to account team by example, creating an environment of open communication and respect and trust
Performs other duties as assigned