Account Director
About The Position
The Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Account Director establishes the strategic objectives and goals for the account and directly manages a team of functional leaders with accountability for delivering outstanding results within their areas of responsibility. Manages the day-to-day client relationship of one or more client accounts in a geographic region within Global Occupier Services (GOS) across one or more service lines. The Account Director is typically responsible for between one and five million dollars in revenue. This position provides management across all aspects of the accounts including, but not limited to: Service Delivery Excellence (including innovation, best practices etc.), Client Experience & Relationship Management, Talent Management and Team Development, and Financial Performance (including P&L, contract expansion / renewals etc.).
Requirements
- Minimum of 7 years at management level or other similar capacity
- Experience in directly leading and managing teams
- Client, P&L and contract management experience
- Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.
- Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
- Skilled in financial analysis and knowledge of financial concepts
- Ability to comprehend, analyze and interpret complex business documents
- Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Nice To Haves
- Master’s degree or MBA preferred
Responsibilities
- Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
- Implement the overall vision, strategy and measurement metrics to the applicable service lines
- Develop and maintain strong client relationships
- Implement and manage account governance process
- Provide disciplined contract management to meet superior delivery of all contract deliverables
- Identify existing and new opportunities for enhancing service solutions and capabilities
- Assist with risk mitigation and dispute resolution for client and C&W
- Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
- Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
- Develop and maintain account P&L management, profitability and overall financial performance
- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
- Ensure quantitative and qualitative analytics and evidenced-based decision making
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
