Account Director

McKesson•Columbus, OH

4d•$115,400 - $192,300

About The Position

The Account Director manages client relationships and account programs for McKesson’s Biopharma clients, with responsibility for customer satisfaction, contractual and financial management, project execution, and day-to-day account operations. The role serves as a primary client contact, oversees program performance and service levels, and works with internal teams and client stakeholders to deliver services, resolve issues, and identify opportunities for improvement, growth, efficiency, revenue generation, and cost savings. The Account Director monitors program profitability and contractual obligations, supports pricing and contract updates for new initiatives and expansions, defines project scopes and business requirements, and coordinates implementation of new products, services, and change requests. The role also reviews program documentation, tracks project timelines and priorities, communicates business and performance insights to clients and senior management, and builds productive relationships among internal and external partners. The position is based in a general professional office environment and may require 10–15% travel depending on client demands. The stated Total Target Cash pay range is $115,400–$192,300, comprising base pay plus target incentive; additional compensation such as an annual bonus or long-term incentive opportunities may be offered.

Requirements

Degree or equivalent and typically 4+ years of relevant client-facing account management and project management experience.
At least 4 years of business experience in healthcare, pharmaceuticals, program or client management, finance, operations, or distribution.
Collaborative and customer-focused approach, with the ability to create visible value for clients and the organization.
Ability to handle multiple projects and deliver effective solutions within budgets and timelines.
Project management and organizational skills.
Understanding of and experience with process documentation and improvement.
Analytical ability to identify opportunities and trends, conduct research, and suggest customer solutions.
Ability to develop creative solutions to complex problems using industry and customer knowledge and sound judgment.
Experience with Microsoft Office Suite, including Visio, Outlook, and Project.
Intermediate skills in Microsoft Excel and PowerPoint.
Excellent verbal and written communication skills.
Ability to build strong team relationships and bring individuals together around team goals.

Nice To Haves

A four-year degree in a related field or equivalent experience is preferred.

Responsibilities

Monitor program profitability against plan monthly and prepare analysis when established thresholds are not met.
Understand contractual obligations and negotiate incremental contractual arrangements after program go-live, coordinating with legal and regulatory leaders as needed.
Coordinate internal sizing for new client initiatives and program expansions, deliver pricing to customers, and ensure contract updates or technical requirements are addressed.
Act as the primary client contact for projects and status information, and maintain overall customer satisfaction.
Manage client expectations regarding service delivery and program performance, and regularly gauge customer satisfaction.
Provide consultative services on process improvements, revenue-generating activities, and cost-saving opportunities.
Communicate with clients in writing and verbally on non-sales and non-IT-specific matters.
Prepare and collaborate on quarterly or monthly business reviews, reporting on the state of the client’s business, program operations, and opportunities for enhancement, growth, and efficiency.
Interface with sales and customers to define project scope and develop business requirement documents.
Develop, update, and obtain signatures for business requirements.
Manage strategies for sub-projects involving implementation of new products, services, client initiatives, and change requests in accordance with company and client standards.
Identify project priorities with customers and communicate them to internal teams, including executive leadership.
Maintain day-to-day customer satisfaction for typically small- to mid-size accounts and partner with more tenured peers to support larger accounts.
Review program documentation before production release, including business requirement documents, standard operating procedures, work instructions, system requirement documentation, and training materials.
Approve project scope, business rules, and overall project release; ensure client sign-off on initial and ongoing business requirements.
Monitor monthly performance against service level agreements and develop corrective action plans when service levels are not met, working across functional operational teams as needed.
Serve as a contact for day-to-day program issues, involve appropriate team members to resolve issues, and escalate to the team leader when necessary.
Work with internal departments to provide business understanding and occasional training.
Create data value stories that communicate customer value and support decision-making and action.
Interpret and summarize data for customers, including its impact on financials, operations, patients, or providers.
Serve as the point of contact for CoverMyMeds and client-associated vendors, collaborating with Account Operations and functional partners to support day-to-day client needs.
Monitor cross-functional teams working on customer projects and escalate timeline risks to leadership as needed.
Provide status reports to maintain senior management visibility.
Build a positive team environment with internal and external partners and manage conflict resolution to support productive projects.