Account Director (Freelance)

DEPT®•Toronto, ON

About The Position

As an Account Director at DEPT®, you will lead strategic client relationships, overseeing the delivery of complex, multi-channel campaigns across global teams. You'll serve as a trusted advisor to senior stakeholders, combining deep marketing expertise with operational excellence. More than just a client lead, you’ll drive growth, inspire teams, and elevate creative output, ensuring our work not only meets but exceeds expectations.

Requirements

Extensive agency-side experience in a senior Client Services role—ideally as an Account Director, or strong Account Supervisor stepping up
Proven track record leading large-scale, integrated campaigns across digital, social, content, and experiential
Strategic mindset with the ability to distill complex client challenges into clear marketing solutions
Demonstrated success in nurturing long-term client relationships and expanding scopes of work
Confident in managing budgets, commercial planning, and driving profitability
Excellent communication and presentation skills, comfortable engaging C-suite clients
Adept at managing and motivating cross-functional teams, with strong mentoring and leadership abilities
Highly organized, calm under pressure, and capable of balancing multiple priorities in a fast-paced environment
Familiarity with project management tools and processes, with a passion for operational excellence

Responsibilities

Own and grow key client relationships, acting as the senior point of contact and strategic partner to client stakeholders
Lead the development and delivery of integrated campaigns, ensuring they align with client goals and brand direction
Shape client strategy by understanding business needs, market dynamics, and audience insights—translating them into actionable, measurable plans
Oversee the full lifecycle of project delivery, ensuring quality, efficiency, and profitability across all initiatives
Collaborate closely with creative, strategy, and tech teams to drive innovative thinking and high-quality output
Lead and mentor the client services team, providing guidance, development opportunities, and performance feedback
Manage budgets, forecasts, and revenue opportunities, identifying areas for growth within accounts
Ensure clear communication and alignment across global DEPT® teams and with external stakeholders
Contribute to new business development efforts—identifying opportunities, leading pitches, and supporting cross-functional RFPs
Drive internal account planning sessions, building roadmaps to deepen client partnerships and unlock new workstreams
Monitor campaign performance and client satisfaction, using data and insights to continuously optimize our approach
Champion DEPT® values and ensure our work consistently reflects the highest standards of creativity, strategy, and execution