Account Director- Market Research (Remote)

M3USA•Fort Washington, PA

3d•Remote

About The Position

M3 Global Research, part of M3 Inc., provides comprehensive market research recruitment and support services. They maintain ISO 20252 and 27001 certifications and offer high-quality data collection and project management for quantitative and qualitative techniques. M3 services incorporate advanced statistical and attitudinal methodologies. Due to continued growth and expansion, M3 is seeking an experienced Client Services Director to join their Global Research division. The role of the Director of Client Services is to drive and encourage higher client satisfaction from the account management team responsible for generating revenue from existing contacts and prospects. This individual is responsible for supervising and training staff on account management practices, responsibilities, and driving efficiency and accountability by developing procedures to help ensure individual and departmental goals are met.

Requirements

Proficient use of CRM (HubSpot) to log all sales activity, update contact and company information, move projects through the deal cycle, and manage pipeline.
Ability to produce, maintain, and disseminate well-written, informed Account Plans.
Full ownership of individual revenue, GP, and sales goals.
Ability to provide accurate weekly and monthly sales forecasts.
Understanding of research methods and methodologies.
Ability to comprehend client objectives and offer guidance on service/product options.
Confident delivery of bids to customers.
Proactive advice to clients on Compliance.
Collaborative work with internal teams.
Ability to drive client service while maintaining a healthy GP.
Proactive handling of critical client conversations.
Support for Operations in project delivery.

Responsibilities

Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
Actively network within existing client contacts for any new business/prospects
Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
Consulting with clients on sample design and business issues.
Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
Resolving sales or delivery issues with client and Operations teams
Managing bid requests, and ensuring proper and timely delivery
Collaborating with partners and vendors to ensure seamless project execution
Act as the liaison between Sales and Project Managers on all projects.
Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities.
Maintaining personal quota while delivering on the above
Uses the CRM (HubSpot) proficiently to log all sales activity – calls, bids, meetings. Updates contact and company information as required. Able to correctly move a project through the deal cycle and manages pipeline using HubSpot. Produces, maintains and disseminates to internal teams well written, informed Account Plans.
Takes full ownership of individual revenue, GP and sales goals. Is able to provide an accurate weekly and monthly sales forecast when requested to.
Understands research methods and methodologies. Comprehends client objectives and can offer guidance around the service/product options available to our clients. Speaks confidently when delivering a bid to a customer. Proactively advises clients on Compliance.
Works collaboratively with each of the other internal teams to the benefit of our client. Drives client service whilst also maintaining a healthy GP. Proactively handles critical client conversations and supports Operations in project delivery