Account Director- Market Research (Remote)

M3USA•Fort Washington, PA

2d•Remote

About The Position

M3 USA is seeking an experienced Account Director to join our Global Research division. This role is responsible for driving and encouraging higher client satisfaction from the account management team, which is responsible for generating revenue from existing contacts and prospects. The individual will supervise and train staff on account management practices and responsibilities, and drive efficiency and accountability by developing procedures to help ensure individual and departmental goals are met. M3 Global Research provides comprehensive market research recruitment and support services, maintaining ISO 20252 and 27001 certifications with high-quality data collection and project management capabilities.

Requirements

Proficiently use the CRM (HubSpot) to log all sales activity – calls, bids, meetings
Update contact and company information as required
Correctly move a project through the deal cycle and manage pipeline using HubSpot
Produce, maintain and disseminate to internal teams well written, informed Account Plans
Take full ownership of individual revenue, GP and sales goals
Provide an accurate weekly and monthly sales forecast when requested
Understand research methods and methodologies
Comprehend client objectives and offer guidance around the service/product options available
Speak confidently when delivering a bid to a customer
Proactively advise clients on Compliance
Work collaboratively with each of the other internal teams to the benefit of our client
Drive client service whilst also maintaining a healthy GP
Proactively handle critical client conversations and support Operations in project delivery

Responsibilities

Support maintenance of the assigned account(s) by effectively managing contracts and up-sell/cross-sell opportunities
Actively network within existing client contacts for any new business/prospects
Organize client and internal kick off calls, develop insightful proposals and deliver strategic sales communications
Consult with clients on sample design and business issues
Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients
Resolve sales or delivery issues with client and Operations teams
Manage bid requests, and ensure proper and timely delivery
Collaborate with partners and vendors to ensure seamless project execution
Act as the liaison between Sales and Project Managers on all projects
Light travel (possibly with a sales VP) to support onsite client visits as well as earn and develop business by presenting capabilities
Maintain personal quota while delivering on the above responsibilities