IT Security Operations / Cybersecurity Program Director

GD Information Technology•Austin, TX

3d•Hybrid

About The Position

Seize your opportunity to make a personal impact as an Account Director supporting state and local government information technology enterprise IT operations and maintenance (O&M) and Cyber Security Operations services. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As an Account Director, you will help ensure today is safe and tomorrow is smarter. The Account Director has overall responsibility for: Serving as the point of accountability for the Services. Being the point of contact for all client communications concerning the program may be addressed. Act on behalf of GDIT in all day-to-day matters pertaining to the program and our contractual obligations. Have day-to-day responsibility for Service delivery, billing, and relationship management. Have day-to-day responsibility for ensuring customer satisfaction and attainment of all service levels. HOW THE ACCOUNT DIRECTOR WILL MAKE AN IMPACT Responsible for the cost, schedule, and technical performance of project. Directs all service delivery phases from inception. Organizes interdepartmental activities ensuring completion of the program on schedule and within budget constraints. Manages P&L. Responsible for profitability and revenue growth of assigned program(s). Serves as the primary contact for the customer on matters pertaining to service delivery and quality. Ensures customer satisfaction and achieve designated business objectives. Collaborates with client leadership for risk identification and mitigation planning for concurrent projects to maintain schedule and support client success. Supervises assigned technical, professional, and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation. Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits. Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances. Ability to manage complex cybersecurity implementations and coordinate delivery teams effectively. Develops, reviews, and approves plans, schedules, consulting agreements and other program documents. Prepares and provides various reports and technical reviews to senior management, as requested. Ensures compliance with relevant corporate and government policies and standards.

Requirements

Bachelor of Arts/Bachelor of Science, preferably in computer engineering, computer science, information systems, or related field of study. Work experience may be substituted.
10+ years of related experience.
Understanding of cybersecurity principles, frameworks (e.g., NIST, ISO 27001), and tools.
Familiarity with threat intelligence, detection, incident response, and risk management strategies.
Knowledge of security technologies like SIEM, firewalls, intrusion detection/prevention systems (IDS/IPS), endpoint security, and vulnerability management.
Understanding of IT systems, networks, and cloud infrastructure to advise clients on their cybersecurity needs.
Awareness of current trends and emerging threats (e.g., ransomware, phishing, zero-day vulnerabilities).
Familiarity with regulations like GDPR, CCPA, HIPAA, and relevant industry standards.
Understanding industry-specific cybersecurity standards and requirements (e.g., financial services, healthcare, government).
Excellent customer service skills
Strong problem solving
Excellent communication skills
Knowledge of developing, documenting and implementation of business process and/or procedures
Requires highly effective communication and interpersonal communication skills.
Requires flexibility and willingness to work with a wide range of personalities on a variety of projects while prioritizing effectively.
Requires strong analytic and problem-solving capabilities.
Experience identifying solutions and recommendations that effectively address business and control needs along with how to train and guide others in this area.
Program and Project Management Capacity to align cybersecurity programs with a client's business goals and budgets.
Ability to create long-term plans for account growth and operational scalability.
Proven ability to lead and inspire cross-functional teams in high-pressure environments.
Strong decision-making and prioritization skills.
Ability to guide and manage clients through incident response and recovery plans during emergencies.

Nice To Haves

Certified Information Systems Security Professional (CISSP), a plus
Certified Information Security Manager (CISM), a plus
Certified Scrum Master (CSM) or Project Management Professional (PMP), a plus

Responsibilities

Serving as the point of accountability for the Services.
Being the point of contact for all client communications concerning the program may be addressed.
Act on behalf of GDIT in all day-to-day matters pertaining to the program and our contractual obligations.
Have day-to-day responsibility for Service delivery, billing, and relationship management.
Have day-to-day responsibility for ensuring customer satisfaction and attainment of all service levels.
Responsible for the cost, schedule, and technical performance of project.
Directs all service delivery phases from inception.
Organizes interdepartmental activities ensuring completion of the program on schedule and within budget constraints.
Manages P&L.
Responsible for profitability and revenue growth of assigned program(s).
Serves as the primary contact for the customer on matters pertaining to service delivery and quality.
Ensures customer satisfaction and achieve designated business objectives.
Collaborates with client leadership for risk identification and mitigation planning for concurrent projects to maintain schedule and support client success.
Supervises assigned technical, professional, and administrative staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation.
Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances.
Ability to manage complex cybersecurity implementations and coordinate delivery teams effectively.
Develops, reviews, and approves plans, schedules, consulting agreements and other program documents.
Prepares and provides various reports and technical reviews to senior management, as requested.
Ensures compliance with relevant corporate and government policies and standards.

Benefits

Full-flex work week
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.