Account Director

Inizio•Philadelphia, PA

8d•Hybrid

About The Position

We are seeking an Account Director to join our Client Engagement Team (CET) at Inizio Engage XD. In this role, you will lead strategic client relationships, partnering with global pharmaceutical clients. Engage XD is a unique communications group focused on creating experiences that inspire lasting change. Our family of brands includes Emota, Forty1, and Nazarѐ. While this role has a strong focus on the pharmaceutical industry, all CET members contribute across the full spectrum of XD offerings. You will be responsible for managing large accounts at an XD level, which includes driving growth by increasing volume or diversifying services with existing clients, and building relationships with new contacts within client organizations. You will develop a deep strategic understanding of client businesses to identify how XD's capabilities can provide support. This involves collaborating with subject matter experts to shape opportunities and solutions for client challenges, stewarding Master Service Agreements (MSAs) to ensure adherence to service level agreements, ways of working, and processes, and onboarding new client contacts into the agency at an XD level. As an Account Director, you will manage a portfolio of business that may focus on specific areas of a large account, a group of smaller accounts (under $1M), or a combination of both. You will report to the Client Engagement Director. We support hybrid work and are looking for candidates in or around the Philadelphia area.

Requirements

5+ years of experience in account growth, including expanding revenue with current clients and identifying new opportunities.
Experience leading accounts that utilize a range of agency services.
Experience in the healthcare industry is helpful but not essential.
Agency experience is a bonus.
Personal values align with the company's values: We empower everyone | We rise to the challenge | We work as one | We ask what if | We do the right thing.

Nice To Haves

Experience within Employee Engagement strategy.

Responsibilities

Account Leadership: Act as an ambassador for the agency within the client and Inizio organizations. Ensure the wider agency team is set up for success on your account, either directly or by mentoring direct reports to lead with clear briefs and a strong point of view on client needs and value.
Client & Internal Relationships: Establish the agency as a trusted client partner with both direct clients and procurement. Lead Business Review Meetings and partner with subject matter experts to deliver value-additive thinking. Identify changes in account and client circumstances (opportunities or risks) and collaborate with relevant team members to address them. Ensure the agency is positioned for current and future success on your accounts.
Internal Collaboration: Foster productive relationships across XD, understanding specialisms and engaging the right subject matter experts. Ensure account ambassadors and project teams understand client context (business, brand, MSA, SLAs, processes). Promote a culture that drives project delivery and navigate internal friction for positive client outcomes and agency insights. Manage direct reports, if applicable.
Commercial Accountability: Maintain an understanding of account forecasts and partner with the Client Engagement Director (CED) and service line counterparts for accuracy. Work with the CED and partners to identify growth and forecast risks and develop mitigation plans. Identify additional opportunities and create plans to capitalize on them. Provide a point of view on new opportunities/pitches based on cost versus scale. Maintain HubSpot pipelines and XD forecasts according to agency process.
Agency Growth: Partner with the Client Engagement Director to plan for growth with existing client stakeholders and identify new opportunities (white space). Understand the wider Inizio footprint on accounts and how it can support XD growth. Identify marketing opportunities (case studies, client relationships) to support agency growth. Lead pitches on your account and, when relevant, opportunities outside your account, following agency pitch processes and standards.