Account Director

Relevate Health•Hamilton Township, OH

About The Position

We’re growing our Client Services team and looking for an experienced Account Director who knows how to do the work — and lead it. This is an opportunity to take a key leadership role across two high-profile healthcare clients, with a focus on market access and health systems. You’ll serve as a day-to-day Client Services lead, building trusted client relationships while partnering with a highly experienced team of strategists, creatives, project managers, medical experts, developers, and subject-matter experts to turn complex business needs into exceptional work. We’re looking for someone who is confident in the driver’s seat: someone who can quickly understand a brand and its business, anticipate what clients need, connect strategy to execution, make sound decisions, and keep both clients and internal teams moving forward. You’ll have the opportunity to work alongside SMEs with decades of market access and health systems experience while helping our clients navigate launches, evolving business needs, and complex healthcare challenges.

Requirements

7–8+ years of progressive account management experience within a healthcare/pharma agency environment
Strong pharmaceutical marketing experience and the ability to quickly understand a brand, its strategy, business objectives, and healthcare landscape
Demonstrated ability to independently lead complex client accounts and multiple concurrent projects
A true “do and lead” mentality — you’re comfortable getting into the details while also providing direction to clients and internal teams
Confident, assertive, and polished client presence
Strong client relationship skills with the ability to build credibility and trust quickly
Excellent written and verbal communication skills with an emphasis on clarity, quality, and simplicity
Strong organizational and self-management skills with the ability to prioritize effectively in a fast-moving agency environment
Ability to think quickly, solve problems, exercise sound judgment, and proactively identify what needs to happen next
Strong sense of urgency and accountability for moving work forward
Ability to translate marketing strategy into effective tactics and execution
Experience managing timelines, deliverables, budgets, scopes, and project financials
Self-awareness and intellectual curiosity — you know when to lead, when to ask questions, and when to bring in the right SME
Bachelor’s degree required

Nice To Haves

Market access and/or health systems experience
Experience supporting pharmaceutical brand launches
Experience with HCP engagement, omnichannel marketing, digital strategy, customer experience, analytics, or performance reporting
Experience developing SOWs, change orders, tactical plans, and client financial reporting
Experience with launch planning, value proposition development, access and affordability resources, HEOR/RWE materials, provider or patient education, workshops, and live meetings
Experience participating in RFPs and new business pitches
People leadership, mentoring, or coaching experience
MBA or advanced degree

Responsibilities

Serve as the day-to-day Client Services lead across multiple healthcare accounts, owning the client relationship and delivery with a high degree of independence
Build trusted client relationships by understanding their business, priorities, challenges, brand strategy, and evolving needs
Lead complex engagements from strategic planning through execution, ensuring work meets client expectations, timelines, budgets, and business objectives
Translate client and brand needs into clear strategic and tactical recommendations for cross-functional teams
Lead client meetings and communications with confidence, providing clear direction, recommendations, decisions, and next steps
Partner with Strategy, Project Management, Creative, Medical, Development, and other SMEs to deliver integrated solutions
Manage a broad mix of market access, health systems, digital, and communications initiatives, including launch planning, value proposition materials, implementation resources, educational materials, digital assets, workshops, and live meetings
Own account workflow, deliverable deadlines, budgets, and the quality of work delivered to clients
Partner closely with Project Management on estimating, financial management, profitability, milestones, and resource needs
Identify risks and roadblocks early, develop solutions, and escalate appropriately before they impact the client or team
Develop SOWs, tactical plans, project briefs, budgets, and change orders in partnership with internal teams
Understand how individual tactics connect to the broader brand and commercial strategy and help clients identify opportunities across Relevate’s capabilities
Contribute to organic account growth by identifying emerging client needs and opportunities to expand our partnership
Provide clear, concise, and timely communication across both client and internal teams