Account Director, One Horizon

Horizon Media•New York, NY

4d•Hybrid

About The Position

ONE Horizon is Horizon’s full-service creative agency, named Best Small Agency of the Year (MUSE) three times in a row. The agency’s full-service offering spans Brand Identity & Strategy, Comms Planning, Creative Concept through Development, and Account Leadership. The agency has a growing roster of iconic brands from Materne North America (GoGo Squeez), Jarlsberg Cheese, Freixenet, Honda Dealers, and Asahi, among others. The agency is headquartered in New York. The Account Director is responsible for overseeing the health and growth of key client relationships while ensuring high-quality work is delivered across all initiatives. They play a key role in achieving client brand objectives, supporting strategy development, and managing cross-functional teams to drive success. The Account Director brings strong communication, organizational, and problem-solving skills and reports to the SVP of Client Services.

Requirements

A strategic thinker and relationship-builder
Comfortable owning client conversations and projects from start to finish
An effective communicator—both written and verbal—with strong presentation skills
Collaborative and adaptable with a team-first mentality
Experienced in managing and mentoring junior talent
Comfortable navigating deadlines, shifting priorities, and feedback loops
Curious about the broader industry and committed to ongoing learning
A champion of inclusion and diverse perspectives in the workplace

Nice To Haves

Bilingual English / Spanish is a plus but not required.

Responsibilities

Foster strong, trusting relationships with day-to-day and senior-level clients by deeply understanding their business needs
Maintain consistent client satisfaction and contribute to organic account growth
Help define client expectations and align deliverables with business objectives
Ensure timely delivery of projects while managing changing priorities and deadlines
Collaborate with internal departments and external partners to deliver integrated solutions
Support the identification of opportunities for organic growth and prepare proposals for incremental work
Act as a liaison between clients and internal teams to ensure a smooth workflow
Escalate issues to leadership when appropriate, offering potential solutions
Oversee the daily management and execution of client work, ensuring quality and strategic alignment
Translate client goals into actionable plans and guide teams in delivering those plans
Monitor project timelines, scopes, and budgets, keeping work on track and within scope
Partner with strategic leads to shape client presentations and deliverables
Work closely with internal teams to troubleshoot challenges and drive forward momentum
Contribute to annual planning and forecasting efforts for client accounts
Supervise junior team members (e.g., Account Managers, Account Executives) and help guide their development
Provide ongoing feedback and mentorship to support team growth
Encourage a collaborative, inclusive, and productive team environment
Delegate responsibilities effectively while ensuring overall quality and accuracy
Partner with cross-functional leads across strategy, creative, media, and analytics
Stay informed on industry trends, client categories, and marketing innovations
Participate in agency learning opportunities and share learnings with peers and team
Contribute to agency culture and bring a proactive, solution-oriented mindset to the table