AMER Account Director

JLL•Washington, DC

1d•$170,000 - $215,000•Remote

About The Position

JLL is seeking an Account Director to lead the Americas region for a large Integrated Portfolio Strategy (IPS) - oriented Work Dynamics relationship. The ideal candidate will be a proven leader with extensive transaction management expertise, experience leading or providing other portfolio services, effective client relationship skills, and account management experience. The Account Director will provide leadership, strategy, and hands-on direction to a global client delivery team of transaction managers and lease administrators, and partner closely with other regional leads and other portfolio services leads as part of an integrated global leadership team. This position also helps drive integrated results between this delivery team and a regional set of facilities, projects, and program management teams. As a key member of the leadership team for the global relationship, the Account Director will support Americas initiatives. This role will report to the Global Account Executive. The Account Director is accountable for developing and implementing a strategic account plan which delivers continuous improvement and ensures a healthy long-term relationship. The Account Director anticipates client needs, delivers to outperform key performance indicators, inspires talent, and builds growth plans. The Account Director has demonstrated experience and affinity for navigating a matrixed organization and driving consistency and results within a matrixed environment. With a deep understanding of JLL’s strategic initiatives and market opportunities, the Regional Account Director translates emerging thought leadership, research, products, and services into viable client and business opportunities and should have strong presentation skills and executive presence to support those activities.

Requirements

10+ years transaction management experience
Leadership experience in Account Management
Licensed broker or salesperson
Portfolio management experience or certification
Experience overseeing lease administration services
Proven track record leading a regional team, with strong account management and communication skills.
Willingness to travel (less than 25%)
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Delivers High Client Satisfaction
Aligns with client on key priorities and adjusts as business conditions or opportunities change.
Ensures high quality service delivery and budget stewardship that exceed client expectations
Anticipates needs; responds to client issues in an expedient and professional manner
Builds lasting relationships quickly and communicates effectively at an executive level
Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
Create, mentor, and manage high-performing teams that remain engaged and thriving
Understands client’s key business drivers; focuses the team to ensure work is aligned with client’s highest priorities
Embodies the firm’s values and core behaviors of collaboration, integrity and excellence
Advances the firm’s culture and employee experience priorities by focusing on hiring, rotation and promotion
Identifies and develops successors for all key leadership roles
Retains all current business. Identifies client value-add opportunities to expand business beyond existing service lines
Proactively identifies areas to incorporate innovation into account operations
Becomes internal reference for best-in-class service delivery
Develops budget, manages to ensure plan is met or exceeded