Account Director (Authorized Treatment Centers)

McKesson•San Francisco, CA

9d•$154,800 - $258,000•Hybrid

About The Position

The CGT Treatment Center Account Director independently leads the expansion, onboarding, and growth of McKesson’s cell, gene, and advanced therapy treatment center network. This role applies deep CGT subject-matter expertise and strategic account management experience to build long-term provider relationships, influence senior customer stakeholders, resolve complex business issues, and drive measurable growth, customer satisfaction, and performance against key business objectives.

Requirements

Degree or equivalent and typically requires 10+ years of relevant experience.
Prior experience in CGT (Cell, Gene, and Advanced Therapies) environments or similar regulated, innovation-driven sectors.
Proven success in provider network expansion initiatives, particularly in launching or scaling treatment centers or similar healthcare delivery models.
Experience in strategic account management within healthcare, biotech, or life sciences—ideally involving complex, high-value partnerships.
Experience managing on-boarding of new customer accounts.
Hands-on experience resolving escalated customer issues and navigating complex negotiations with executive stakeholders.
Demonstrated ability to operate independently in complex, ambiguous business environments, using advanced judgment to influence decisions, resolve escalations, and drive outcomes across multiple stakeholders.
Experience collaborating with cross-functional teams across legal, finance, product, and customer success to deliver large-scale onboarding and growth programs.
Track record of driving measurable growth and customer satisfaction through strategic planning and execution.
Advanced knowledge of the CGT provider ecosystem, treatment center operations, specialty distribution/service models, and cell, gene, and advanced therapies
Ability to influence senior customer and internal stakeholders without direct authority
Ability to translate customer, operational, and market insights into strategic account plans and business recommendations
Advanced project and program management skills across complex, cross-functional initiatives
Executive-level communication, consultative problem solving, and stakeholder influence
Strong judgment in resolving complex customer, operational, and contracting issues using data-driven decision-making

Responsibilities

Independently identifies, evaluates, and pursues high-value ATC expansion opportunities by applying advanced knowledge of cell, gene, and advanced therapies, provider operations, and market dynamics.
Builds and influences relationships with senior customer stakeholders and serves as a key escalation point for complex negotiations, contracting barriers, and network expansion decisions.
Leads complex treatment center onboarding efforts across legal, finance, product, customer success, account setup, and other internal partners to ensure effective implementation and adoption.
Develops and executes strategic account plans that align customer objectives with McKesson capabilities, identify growth opportunities, and drive measurable expansion, retention, and customer value.
Serves as the primary strategic relationship lead for CGT treatment center accounts, building trusted relationships across multiple stakeholder levels, including senior and executive customer contacts.
Anticipates evolving customer needs, advises on tailored solutions, and influences internal and external stakeholders to resolve complex issues and advance account objectives.
Provides cross-functional leadership by coordinating internal teams, including Customer Success Executives, sales, product, customer service, account setup, legal, and finance, to ensure alignment, clear communication, and effective execution.
Translates customer, operational, and market insights into actionable recommendations, and communicates key metrics, volume trends, growth opportunities, risks, and customer feedback to inform business decisions and improve customer outcomes.
Develops and delivers customer education, enablement strategies, and ongoing support to help treatment centers effectively utilize McKesson services, including product procurement, specialty pharmacy services, and technology solutions.
Advises customers on best practices and available resources to maximize adoption, value, and performance outcomes.
Other duties as assigned.